MAYFLOWER MEDICAL CENTRE – Customer Service Practitioner Apprenticeship

Colchester Institute Corporation; Colchester; On-site; GBP 14,000 - 17,000; Full time

Job summary

Mayflower Medical Centre in Harwich is offering an Apprentice Medical Receptionist role within their admin team. You will handle calls, greet patients, and support front-desk operations while learning on the job and with Colchester Institute.

The role emphasises patient care, accurate medical record entries, and use of digital platforms. Training includes customer service skills and a Level 2 apprenticeship, starting 26 October 2026.

Qualifications

• GCSE maths and English (grade 9-2/A*-E).
• Willingness to learn and complete Customer Service Practitioner Level 2.
• Clear communication and basic IT literacy.

Responsibilities

• Greet patients with kindness and understanding.
• Answer incoming calls swiftly.
• Guide patients face to face at the front desk.
• Use EMIS and askmyGP systems for records.
• Ensure accurate entries in patient records.
• Communicate well with colleagues and maintain a tidy area.
• Attend practice meetings as required.

Skills

Customer care

Analytical skills

Logical thinking

Initiative

Non judgemental

Physical fitness

Education

GCSE maths and English

Tools

EMIS

askmyGP

Job description

We are looking to recruit a Apprentice Medical Receptionist to join our incredible, hard working administration team. The role will involve communicating with our patients over the telephone, face to face and through our digital platform askmyGP. The confidential nature of the position will require a high level of trust and understanding.

Wage

£15,392 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

Minimum wage rates (opens in new tab)

Hours

Monday to Friday, times to be confirmed. 30 minute/one-hour lunch breaks each day.

37 hours a week

Start date

Monday 26 October 2026

Duration

1 year

Work

Most of your apprenticeship is spent working. You'll learn on the job by getting hands-on experience.

What you'll do at work

Day to day role responsibilities will include:

• Greet our patients with kindness and understanding
• Answer the incoming calls swiftly
• Offer guidance to our patients face to face as they present at the front desk
• Use of multiple IT systems including our digital platform askmyGP and the EMIS clinical system,
• Ensure clear and accurate entries are documented in our patients medical records.
• Listen carefully and be understanding to our patients needs
• Communicate well with colleagues
• Build good relationships with colleagues
• Complete all tasks to a high standard
• Scanning documents accurately to medical records
• Attend practice meetings as required
• Keep your working area clear and tidy

Where you'll work

419 MAIN ROAD
HARWICH
CO12 4EX

Training

Apprenticeships include time away from working for specialist training. You'll study to gain professional knowledge and skills.

• Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achievespositive engagement and delivery.
• Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
• Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customerinteractions.
• Depending on your job role and work environment: Use an appropriate tone of voice in all communications, including written and digital, that reflect the organisation's brand.
• Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
• Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
• Demonstrate patience and calmness.
• Show you understand the customer's point of view.
• Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
• The apprentice will be working towards the Customer Service Practitioner Level 2 Apprenticeship Standard
• Delivered in the workplace via online training with Colchester Institute

Requirements

GCSE in:

maths and English (grade 9-2/A*-E)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

• Customer care skills
• Analytical skills
• Logical
• Creative
• Initiative
• Non judgemental
• Physical fitness

Other requirements

• This role will involve spending long periods of time at a computer
• A DBS check will be required and the cost of this will be covered by the practice

About this employer

Mayflower Medical Centre is a large GP practice based in Harwich, Essex. We are located inside the Fryatt Hospital. We are very fortunate to be a purpose-built modern surgery that allows for a comfortable working environment.

Our team is made up of our partner GPs, Nurses, HCAs, phlebotomists, pharmacists, and many other clinical roles plus a large administration team including medical receptionists, medical secretaries, dispensers and prescription clerks and is led by our Practice Manager.

We strive to offer a considerate and professional service to our 17,300 patients and our administration team play a huge part in this by sign posting our patients to the relevant clinical care.

We are extremely proud that our surgery was rated as 'good' in our most recent CQC inspection that took place in March 2022. This is a reflection of the positive attitude and hard work of our team.

• The opportunity to apply for a permanent role and career progression within the NHS into other administration roles or a clinical route

The contact for this apprenticeship is:

COLCHESTER INSTITUTE

01206712043

The reference code for this apprenticeship isVAC2000051021.