Medical Receptionist

The Methodist Church in Britain; West Boldon; On-site; GBP 18,000 - 24,000; Full time

Job summary

The Abingdon Surgery is seeking a dedicated Medical Receptionist to be the first point of contact for patients and visitors. You will manage face-to-face and telephone enquiries, check-in/check-out, and book follow-up appointments while handling payments for private services.

You will use IT systems to register patients, prepare letters, and distribute communications. Strong GCSEs in English and Maths, plus good computer skills and confidentiality, are essential.

Qualifications

• Good communication skills
• Computer skills
• Good organisation skills
• Literacy and numeracy skills
• Teamwork

Responsibilities

• Be the first point of contact for patients, clinicians and visitors, face-to-face and by telephone
• Deal with patient enquiries confidentially, signposting people appropriately
• Check patients in and out of clinics accurately and on time
• Book follow-up appointments and interpreter services
• Record DNAs and contact patients about non-attendance
• Explain practice arrangements to new patients and temporary residents and complete registration procedures
• Advise on charges for private services, take payment and issue receipts
• Produce repeat prescriptions and distribute them on time
• Distribute communications to clinical and administrative staff
• Use IT systems to register patients, make up notes, book appointments and produce letters
• Assist at vaccination clinics where required
• Keep the reception area clean and replenish consumables

Skills

Communication

IT skills

Organisation

Literacy

Numeracy

Teamwork

Education

GCSEs in English and Maths

Job description

This Medical Receptionist post sits in the Customer Services Team at The Abingdon Surgery, where the holder is the first point of contact for patients and visitors. The work covers face-to-face and telephone enquiries, patient check-in and check-out, booking follow-up appointments, handling prescriptions and taking private-service payments. Shifts are offered as morning, afternoon or all-day blocks, and the holder may also assist at vaccination clinics. Fit depends on GCSEs in English and Maths and strong computer and confidentiality skills.

What the job involves

• First point of contact for patients, clinicians and visitors, face-to-face and by telephone
• Deal with patient enquiries confidentially, signposting people appropriately
• Check patients in and out of clinics accurately and on time
• Book follow-up appointments and interpreter services
• Record DNAs and contact patients about non-attendance
• Explain practice arrangements to new patients and temporary residents and complete registration procedures
• Advise on charges for private services, take payment and issue receipts
• Produce repeat prescriptions and distribute them on time
• Distribute communications to clinical and administrative staff
• Use IT systems to register patients, make up notes, book appointments and produce letters
• Assist at vaccination clinics where required
• Keep the reception area clean and replenish consumables

What’s required

Qualifications

• GCSEs (or equivalent) in English and Maths

Skills & knowledge

• Good communication skills
• Computer skills
• Good organisation skills
• Literacy and numeracy skills
• Teamwork

Other

• Friendly and helpful attitude
• Ability to keep patient matters private

Nice to have

• Experience in a similar role
• Knowledge of medical terminology
• Experience with NHS systems or NHS computer systems
• Ability to handle stressful situations