Medical Receptionist

The Abingdon Surgery; Abingdon; On-site; GBP 21,000 - 25,000; Full time

Job summary

The Abingdon Surgery is seeking a proactive Receptionist to join its Customer Services Team in Abingdon. You will be the first point of contact for patients and visitors, greeting them professionally and directing inquiries to the appropriate staff while maintaining confidentiality and high standards of patient care.

Key duties include handling face-to-face and telephone enquiries, checking patients in/out, booking appointments, managing repeat prescriptions, and supporting clinic operations

Qualifications

• Experience in customer service or reception required.
• Excellent communication and listening skills.
• Ability to maintain confidentiality and professionalism.

Responsibilities

• Welcome patients and visitors in a courteous, professional manner.
• Check in/out patients and manage appointment bookings.
• Handle phone inquiries and direct to appropriate staff.
• Process repeat prescriptions as required.

Skills

Customer service

Telephone handling

Face-to-face communication

Data entry

Job description

The Receptionist will provide an efficient and effective service for patients and members of the practice. The post holder will ensure that all patients and visitors are welcomed to the practice in a professional manner whilst adhering to the practice data and confidentiality policy. The Receptionist is part of the Customer Services Team and the first point of contact for patients playing a very important role as part of The Abingdon Surgery team.

Key Responsibilities

• Act as the first point of contact for patients, clinicians, and visitors to the department dealing with all face-to-face contacts in an efficient, polite, and courteous manner and responding to all telephone enquiries in a prompt and professional manner
• Deal with patient enquiries in an empathetic and confidential manner, signposting people appropriately and always maintaining a high standard of customer care
• Ensure that patients are checked in and out of clinics accurately and in a timely manner
• Book all follow-up appointments
• Be responsible for recording DNAs accurately including contacting patients regarding the reason for not attending
• Ensure that the reception area is always kept clean and tidy.
• Book interpreter services for patients as required
• Take responsibility for all communications received and distribute appropriately to the clinical and administrative staff within the service
• Explain practice arrangements and formal requirements to new patients and temporary residents, ensure procedures are completed
• Advise patients of relevant charges for private services, accept payment and issue receipts for same
• Produce repeat prescriptions according to practice procedures and ensure timely distribution or completed prescriptions
• Replenishment of reception area consumables
• Complete all training as required by the practice.
• Vaccinations clinic assistant where required.
• Demonstrate high levels of customer care and be an ambassador for customer care within the practice
• Provide robust administration functions that underpins the delivery of high-quality service and maintain effective working relationships with clinical and administrative staff
• Answer communication including telephone, email, and face-to-face queries and in timely manner and action as appropriate
• Always maintain patient confidentiality
• Be flexible in approach to work, such as covering other job roles at an appropriate grade or site, including varying working hours to ensure that the service maintains an adequate level of cover during core hours
• Use the IT systems to register patients, make up a set of patient notes, make patient appointments, produce letters, ensure that details are correct, check in/out of patient appointments as instructed
• Attend departmental meetings and training as required to ensure that up-to-date working knowledge of service and practice procedures is maintained
• Act in a manner aligned with the Practice Values and consistently demonstrate the behaviours that will ensure the achievement of delivering compassionate care and excellence
• Perform any other duties commensurate to the grade, at the request of the departmental managers, which may be needed to fulfil the objectives of the post

The job description is an outline of the key tasks and responsibilities of the Receptionist and is not intended as an exhaustive list. The job may change over time to reflect the changing needs of the Trust and its services as well as the personal development needs of the post-holder. Any variation will be agreed in advance between the post-holder and the Reception Manager as part of the continuing process of management review and development.