Medical Receptionist

The Three Spires Medical Practice; Truro; On-site; GBP 12,000 - 17,000; Part time

Job summary

The Three Spires Medical Practice in Truro, Cornwall, is seeking a friendly Receptionist to welcome patients, answer calls, and support front-desk operations. You will rely on empathy and strong communication to create a reassuring first impression.

Two posts are available: 26.5 hours (Mon, Tue, Fri) and 27.5 hours (Wed, Thu, Fri) per week on a permanent basis, with shifts from 8.00 am to 6.30 pm. Experience in healthcare reception is preferred.

Qualifications

• Experience in a healthcare environment or busy reception desk.
• Good IT and keyboard skills.
• Excellent communication and organisational abilities.

Responsibilities

• Answer incoming telephone calls promptly and professionally; relay information accurately.
• Provide patients with information while keeping confidentiality.
• Receive patients in reception and schedule appointments on the system.
• Oversee the waiting area and ensure patient comfort.
• Enter and update patient registration information on computerised systems.
• Handle general admin duties and filing.

Skills

Empathy

Customer service

Active listening

IT skills

Keyboard skills

Communication

Organisation

Job description

As a Receptionist at The Three Spires Medical Practice (based in Truro, Cornwall) you will help our patients feel comfortable when they phone or visit the Practice. You will use your empathy and customer service skills to welcome patients, answer the phones, deal with enquiries and book appointments. You will be someone who is calm, a great listener and have the skills to explain sensitive information in a way thats easy to understand. You will have good IT and keyboard skills and ideally have experience in a healthcare environment or on a busy reception desk. We are a busy, forward-thinking Practice with over 18000 patients who are cared for by a team of dedicated GPs, nurses, HCAs and physiotherapists. Working closely with your colleagues, you will ensure that our patients receive a positive experience each and every time they contact the Practice. You will be confident in dealing with the public, over the telephone or face to face. You will have great communication and organisational skills. Two posts available: 26.5 hours (Monday, Tuesday, Friday) and 27.5 hours (Wednesday, Thursday, Friday) per week are available on a permanent basis. Our shifts start at 8.00 am and our latest finish is at 6.30 pm.

Main Duties & Responsibilities

• To answer incoming telephone calls in a prompt and professional manner, responding to each call appropriately and accurately, recording and relaying information as required.
• Provide patients with information as requested (at all times taking consideration to rules and procedures regarding confidentiality).
• To receive patients in the reception area noting their attendance on the computerised appointment system and scheduling appointments as requested.
• Oversee and supervise the patient waiting area.
• Extraction of patient medical records.
• Produce computerised repeat prescriptions.
• To enter and update information on computerised systems including registration information.
• General and confidential filing, including records, reports and mail.
• General duties in connection with Practice administration.