Medical Receptionist — Warm Front Desk for Patient Care

Welby Healthcare Limited; Navenby; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

36 days annual leave (pro rata for PT)

Staff social events

Monthly employee awards

Free parking

Employee Assistance Programme

Supportive working environment

Professional development opportunities

Wellbeing and work-life balance

Job summary

Cliff Villages Medical Practice – Navenby & Waddington is seeking a Medical Receptionist to greet patients, manage appointments, answer calls, and handle patient documentation with a warm, professional approach. You will support our clinical and admin teams across two sites and contribute to excellent patient care.

The role requires strong customer service, effective communication, and IT literacy. SystmOne experience is desirable but not essential, and flexible to cover holidays and sickness.

Qualifications

• Experience in customer service, ideally in a patient-facing role.
• Confident communicating face-to-face and over the telephone.
• IT literate; Microsoft Office experience beneficial.
• Experience with SystmOne desirable but not essential.
• Able to work well within a busy, multi-skilled team.
• Flexible to support holiday and sickness cover when needed.

Responsibilities

• Greeting and directing patients.
• Managing appointments using clinical systems.
• Handling telephone enquiries.
• Processing patient information and documentation.
• Supporting patients with queries and requests.
• Signposting patients to appropriate services.
• Liaising with GPs, clinicians, community teams, and secondary care providers.

Skills

Customer service

Face-to-face communication

Telephone communication

IT literacy

SystmOne

Microsoft Office

Tools

Microsoft Office

Job description

Cliff Villages Medical Practice – Navenby & Waddington is seeking a Medical Receptionist to greet patients, manage appointments, answer calls, and handle patient documentation with a warm, professional approach. You will support our clinical and admin teams across two sites and contribute to excellent patient care.

The role requires strong customer service, effective communication, and IT literacy. SystmOne experience is desirable but not essential, and flexible to cover holidays and sickness.