Receptionist / Care Navigator

Thorne Moor Medical Practice; Doncaster; On-site; GBP 18,000 - 23,000; Full time

Benefits offered by this job

NHS pension

Employee support programs

Friendly team

Job summary

Thorne Moor Medical Practice in Doncaster is recruiting a Receptionist/Care Navigator to welcome patients, direct them to the right services and support the smooth running of the practice. You will manage appointments, maintain patient records, and liaise with doctors and staff.

The role requires compassion, good communication, and accurate keyboard skills, with at least one year of GP reception experience.

Qualifications

• Experience in GP reception or similar environment
• Minimum 1 year in a similar role

Responsibilities

• Provide a point of contact for patients and act as focal communication between patients, doctors and staff.
• Manage general administrative tasks and patient records.
• Operate the computer appointment system and handle repeat prescriptions.
• Direct patients within the building and assist with paperwork.

Skills

Compassionate

Excellent communication

Keyboard skills

Job description

Would you like to help make a difference topatient care?

Would you like to become part of our expandingpractice?

Would you consider yourself to becompassionate, an excellent communicator, with good keyboard skills?

If so, we are currently recruiting and havevacancies for Receptionist/Care navigators.

Main duties of the job

Patient Navigation: To assist patients in navigatingthe healthcare system by directing them to the appropriate services andresources, both within and outside the practice.

Appointment Management: Schedule and manage patientappointments efficiently, ensuring optimal use of practice resources.

Communication: Serve as the first point of contactfor patients, providing a warm and welcoming environment both in person andover the phone.

Administrative Support: Perform generaladministrative duties, including managing patient records, includingregistering new patients, and maintaining the reception area.

Collaboration: Work closely with healthcareprofessionals within the practice to ensure a seamless patient journey.

About us

Thorne Moor Medical Practice is a two sited practicesituated in Thorne which is Northeast of Doncaster. Easily access by the M18and M180 with purpose-built sites, we serve over 9,500 patients in the Thorneand Moorends area.

A three GP partner practice, we are very well supported bya truly multidisciplinary team including a salaried GP, ANPs, Nurses, HCAs, apharmacist and experienced administration staff, totalling 35 people. We are a friendly bunch and are looking forsomeone to join the team and help shape the future of this expanding practice.

As with all jobs in the NHS the work is busy and demandingat times, but we look to support and manage a healthy work/life balance for allat the practice and offer many benefits including an excellent pay and rewardspackage, access to the NHS pension, employee support programs and copiousamounts of tea, coffee and cake!

Job responsibilities

Themain purpose of the Receptionist/Care Navigator is to provide a point ofcontact for patients and to act as a focal point of communication betweenpatients, doctors and other staff. Other duties include ensuring that thegeneral administrative work of the Practice is undertaken efficiently andeffectively.

Thereception desk is the first point of contact for patients when they contactthe Practice either in person or by phone - and therefore it is veryimportant that they are received with courtesy and politeness.Confidentiality is of prime importance and must be always maintained.

Flexibility of working patterns is importantin order to provide cover for colleagues during periods of annual leave orsickness.

• Receivingpatients and other visitors at the reception desk.
• Navigatingpatients to the most appropriate service and documenting on appropriatetemplate.
• Ensuringthat patients' arrivals are logged correctly.
• Usingthe computer appointment system.
• Receivingtelephone calls to the Practice, logging these and acting on them asappropriate.
• Explainpractice arrangements and formal requirements to new patients and thoseseeking temporary treatment, ensuring correct paperwork completed and passedto administrator for processing.
• Followcorrect procedure for taking payments and issuing receipts.
• Actionrepeat prescription requests both electronically and manually and processaccordingly
• Receivingand recording requests for home visits.
• Taskmanagement ensuring these are dealt with in a timely manner.
• Directingpatients within the building as appropriate.
• Receivingand processing requests for repeat prescriptions.
• Makingthe working of the surgery as patient friendly as possible.
• Updatingthe waiting room white board(s) and notice board(s) as required.

Qualifications

• Minimum of working in similar environment for 1 year
• Experience GP Receptionist

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.