Medical Receptionist

NHS; Castleford; On-site; GBP 20,000 - 25,000; Part time

Job summary

A healthcare provider in Castleford is seeking a Medical receptionist for 16 hours per week. The role involves providing high-quality patient care, managing appointments, and performing administrative tasks. Candidates should have good communication and organizational skills, along with a GCSE in English and Maths. This position is essential for supporting a friendly practice environment.

Qualifications

• Proven experience in a busy reception team.
• Ability to handle confidential information.
• Strong interpersonal skills.

Responsibilities

• Serve as the first point of contact for patients.
• Perform general administration tasks including data entry.
• Manage appointment bookings and cancellations.

Skills

Communication skills

Organizational skills

Customer service skills

Education

GCSE grade A to C in English and Maths

Job description

We are currently seekingto appoint a Medical receptionist for 16 hours per week at our friendly,supportive practice, to provide a high level of quality care to our patients.

Hours of work will be:

Monday 08.00am -12.00pm

Thursday 08.00am -12.00pm

Friday 14.30pm -18.30pm

Asa forward-thinking and innovative practice, we require a similarly motivatedand enthusiastic receptionist to join our team.

Main duties of the job

Main duties of the job

Being a first point of contact for our patients, whether it be face to face or by the telephone, to offer support and guidance on choosing the right service at the right time.

Dealing with administrative tasks behind the scenes, processing incoming documents from third parties, prescriptions, GP Requests and much more.

About us

About us

The clinical team consists of five GP Partners, 3 Salaried GPs, three Practice Nurses and four HCAs as well as the extended team of pharmacists, social prescribers and first contact practitioners. Who are all supported by a committed administrative and managerial team.

Job responsibilities

Job Responsibilities

GENERAL ADMINISTRATION

• To have a thorough knowledge of all practice procedures
• Pulling/filing notes for surgeries and updating as necessary
• Processing and distributing incoming and outgoing mail
• Filing and retrieving paperwork/correspondence, including filing to patient records
• Computer data entry, processing and recording information in accordance with practice procedures
• Providing clerical assistance to practice staff as required, including word/data processing, filing, photocopying, and scanning
• Cover sickness/annual leave and work reasonable overtime when required, including some weekends.

RECEPTION

• Receiving patients, consulting with members of practice team
• Handing completed repeat prescriptions to patient and checking names and address.
• Be able to cover all reception position as necessary
• Taking messages and passing on information
• Processing personal and telephone requests for appointments, telephone consultations and ensuring callers are directed to the appropriate healthcare professional
• Initiating contact with and responding to requests from patients, other team member and associated healthcare agencies and providers
• Ensure that system is operational at the beginning of each day and switched over to night service and that the answer phone operational at the end of each day.

APPOINTMENT SYSTEM MANAGEMENT

• Book/edit/cancel appointments and recalls ensuring sufficient information is recorded to retrieve medical record.
• Monitor effectiveness of the system and report any problems or variations required.

Deal with home visit requests, carefully noting all details

Arrange transport to hospital appointments for housebound patients

MEDICAL RECORDS MANAGEMENT

• Ensure that all records accurately compiled in advance for each consulting session.
• Retrieve and refile records as required, following records management processes.
• Ensure correspondence, reports, results, etc., are filed in correct record.

Processing repeat prescriptions in accordance with practice guidelines

Handing completed repeat prescriptions to patient and checking names and address.

CONSULTATION ROOM PREPARATIONS

• Clearing and re-stocking of consulting rooms as required
• Consulting rooms prepared in readiness for each consulting session.
• Rooms are checked at the end of each consulting session and left tidy and secure.

Person Specification

Qualifications

• GCSE grade A to C in English and Maths
• Experience of working within a busy reception team.