Receptionist

The Methodist Church in Britain; Nottingham; On-site; GBP 12,000 - 15,000; Part time

Job summary

St James Medical Centre in Nottingham is hiring two medical receptionists to join the admin team. The roles involve greeting patients, checking them in on the clinical system, and handling calls, texts and online requests for appointments and queries.

The posts cover 45 hours between them, with one full time and the other part time or job share. Staff are encouraged to learn wider admin tasks over time; experience in customer-facing roles and Level 2 English and Maths are required, with general

Qualifications

• Good standard of English and Maths (level 2)
• Experience in a customer-facing role
• Experience of working with defined policies and processes

Responsibilities

• Greeting patients and checking them in on the clinical system
• Answering calls, texts and online requests about queries and appointments
• Signposting patients to the most appropriate staff or service
• Liaising with clinical staff and updating systems
• Dealing with incoming and outgoing correspondence
• Processing repeat prescriptions
• Supporting colleagues with the daily workload and covering other tasks as needed
• Completing safeguarding training for the role and knowing how to raise concerns
• Learning other admin functions as skills broaden across the practice

Skills

Good communication skills

Resilience and reliability

Customer-facing experience

Education

Level 2 English & Maths

Tools

EMIS system

Job description

Two medical receptionist posts in the admin team at St James Medical Centre, a general practice. The work centres on greeting patients, checking them in on the clinical system and handling calls, texts and online requests for appointments and queries. The two posts cover 45 hours between them, one full time and one part time or job share, and staff are expected to learn wider admin tasks over time. Customer-facing experience and level 2 English and Maths are needed, with general practice experience preferred and training given.

What the job involves

• Greeting patients and checking them in on the clinical system
• Answering calls, texts and online requests about queries and appointments
• Signposting patients to the most appropriate staff or service
• Liaising with clinical staff and updating systems
• Dealing with incoming and outgoing correspondence
• Processing repeat prescriptions
• Supporting colleagues with the daily workload and covering other tasks as needed
• Completing safeguarding training for the role and knowing how to raise concerns
• Learning other admin functions as skills broaden across the practice

What’s required

Qualifications

• Good standard of English and Maths (level 2)

Experience

• Experience in a customer-facing role
• Experience of working with defined policies and processes

Skills & knowledge

• Good communication skills
• Resilience and reliability

Other

• Good work ethic
• Flexibility and willingness to train in new skills and roles

Nice to have

• Experience of working in General Practice
• Experience of using the EMIS system
• Experience and knowledge of read coding and summarising medical notes