Medical Receptionist

Parkway Medical Group; Newcastle upon Tyne; Sur place; GBP 12 000 - 18 000; Temps partiel

Résumé du poste

Parkway Medical Group in Newcastle upon Tyne is hiring a Medical Receptionist to join our busy GP practice on a 24-hour week. The role involves welcoming patients, answering calls, and providing a range of reception and administration duties using SystmOne and Microsoft systems.

Shifts are set: Wednesday 8am-6pm, Thursday 9am-5:30pm, Friday 9am-5:30pm. In-house training is provided, and prior experience is an advantage.

Qualifications

• Basic computer skills are essential.
• Experience in a similar role would be an advantage, however in-house training will be provided.

Responsabilités

• Dealing with patient queries face to face or on the telephone and booking/cancelling all types of appointments and home visits.
• Handling reception work, telephone answering, and general clerical duties.
• Maintaining accurate patient records and processing prescription requests when required.

Connaissances

Basic computer skills

Customer service

Communication

Telephone handling

SystmOne

Microsoft Office

Outils

SystmOne

Microsoft Office

Description du poste

Medical Receptionist 24 hours per week Set work pattern: Wednesday 8am - 6pm Thursday 9am - 5:30pm Friday 9am - 5:30pm We have a vacancy for a Medical Receptionist to join the existing reception team doing a variety of work in our busy GP practice. This is an essential and demanding role, providing a welcoming, friendly and professional service to patients, staff and visitors to the practice, either in person or via the telephone. They will provide a range of reception and administration duties, utilising SystmOne clinical system and Microsoft systems. Basic computer skills are essential. Experience in a similar role would be an advantage, however in-house training will be provided. If you would like the opportunity of an informal visit or you have any specific enquiries please contact Linda Varey Practice Manager via email: [e-mail] You will work alongside Doctors, Advanced Nurse Practitioner, Pharmacist, Practice Nurses, Health Care Assistants, other administrative staff and the Newcastle Outer West Primary Care Network staff. Tasks will include dealing with patient queries both face to face and on the telephone, taking prescription requests, updating patient records, liaising with doctors on patient queries, reception work, telephone answering, booking patient appointments and general clerical duties.

Main Duties:

• Maintaining a positive and consistent can do attitude, treating everyone with dignity and respect Dealing with patient requests either face to face, or on the telephone Booking, cancelling all types of appointments/consultations and home visits Directing enquiries to the appropriate people and understanding the callers expectations through effective questioning Handling difficult situations in a calm and professional manner Make appropriate hospital appointments where necessary Receiving and directing patients/visitor on arrival Answer any patient/hospital queries Processing mail Team player in multiskilling programme and all rotas Scanning, filing letters and records Preparation of consulting rooms and waiting room Flexibility in covering for sickness and holidays Producing and following protocols Communicate effectively with other team members Communicate effectively with patients and carers Recognise peoples needs for alternative methods of communication and respond accordingly.
• Keep accurate records Prescription duties, eg answering dedicated line, printing of prescription requests, collation and distribution.
• Aware of practice policies and keep self updated with change Responsible to carrying out duties directed by clinicians or management Keeping up to speed with changes implemented within the practice Attend relevant meetings Responsible for keeping training evaluation up to date Responsible for closing premises securely when required Produce your own annual personal development plan Responsibility toward Health and Safety at Work Act Following Infection Control Procedures.

Information Technology:

• Computer data entry and recording in accordance with practice procedures
• Scanning information into patients records from letters
• Liaising with NECS when problems arise with the computer

Health & Safety:

• The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the practice Health & Safety Policy, to include:
• Using personal security systems within the workplace according to practice guidelines
• Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks
• Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards
• Reporting potential risks identified.

Personal Development:

• The post-holder will participate in any training programme implemented by the practice as part of this employment to include:
• Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal development
• Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work.
• Attend and participate in practice meetings as required

Quality:

• Alert other team members to issues of quality and risk
• Assess own performance and take accountability for own actions, either directly or under supervision
• Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance
• Work effectively with individuals in other agencies to meet patients needs
• Effectively manage own time, workload and resources

Staff uniform:

A staff uniform is provided by the practice. You are required to wear this uniform at all times including any time out training session or training sessions organised by the practice off site.