Medical Receptionist

NHS Jobs; High Wycombe; On-site; GBP 21,000 - 32,000; Full time

Job summary

NHS Jobs in High Wycombe is seeking an Administrative Assistant to support busy clinical teams within a general practice setting. You will handle correspondence, upload and index documents in the EMIS system, and ensure accurate patient record management while allocating items to the relevant clinician for action.

Additional duties include processing patient requests, supporting appointment scheduling, and providing cover for colleagues during absences.

Job description

Primary Responsibilities

• a. Receive and process correspondence from hospitals, external healthcare providers, and other agencies.
• b. Scan and upload documents onto the EMIS clinical system, ensuring accurate patient record management.
• c. Review and appropriately allocate documents within EMIS, forwarding them to the relevant clinician for review and action.
• d. Initiate and respond to requests from patients, practice staff, and external healthcare agencies in a professional and timely manner.
• e. Photocopy and prepare documentation as required by clinicians and administrative staff.
• f. Provide administrative support and cover for colleagues during periods of absence.
• g. Accurately input patient information and updates into EMIS where required.
• h. Manage and resolve patient queries efficiently, escalating issues where appropriate.
• i. Maintain a clean, organised, and efficient working environment at all times.
• j. Provide general administrative support to clinical staff as required.
• k. Complete administrative tasks relating to patient results, correspondence, and clinical letters.
• l. Demonstrate flexibility and adaptability in managing changing workloads and priorities to ensure the smooth operation of the practice.
• m. Use EMIS and other digital systems effectively for patient record management, appointment scheduling, and communication within the practice.

Secondary Responsibilities

• a. Maintain and monitor the practice appointment system using EMIS.
• b. Process appointment requests received in person, by telephone, and via online systems such as SystmConnect or other web-based request platforms.
• c. Answer incoming telephone calls and direct them appropriately or deal with enquiries where possible.
• d. Signpost patients to the appropriate healthcare professional or service within the NHS.
• e. Support practice audits and administrative reviews as directed by management.
• f. Process incoming electronic communications and documents where required.
• g. Scan and attach patient-related documentation accurately to patient records within EMIS.
• h. Carry out opening and closing procedures in accordance with the practice rota and operational requirements.