Medical Administrator - GP Practice

St Thomas Medical Group; Exeter; Presencial; GBP 19.000 - 23.000; A tiempo parcial

Descripción de la vacante

St Thomas Medical Group in Exeter is recruiting for a permanent part-time receptionist to work across our three sites on a 4-day rota. The role uses the SystmOne clinical system and requires flexible, friendly, patient-focused staff who can work independently and as part of a team.

The successful candidate will handle patient queries, explain practice arrangements, manage bookings, triage, and take payments for private services.

Formación

• Experience in customer-facing roles.
• Able to work across multiple sites.
• Excellent interpersonal and communication skills.

Responsabilidades

• Answer queries from patients and visitors.
• Explain practice arrangements to new and temporary patients.
• Book appointments by telephone and in person.
• Learn Patient Triage.
• Take payments and explain charges for private services.
• Keep the system and information boards updated daily.

Conocimientos

Customer reception

Communication skills

Teamwork

Multi-site rota adaptation

Descripción del empleo

We have a permanent position available within our practice reception team. We are looking to recruit a 4 day postion. Our Group operates across three sites in Exeter, and the successful candidates will be expected to work across all locations as part of a rota. We use SystmOne clinical system.

About You

• The ideal candidate will: Have an excellent range of skills and experience Be friendly, approachable, and have a good sense of humour Be flexible and able to adapt to working across multiple sites You will be enthusiastic about delivering excellent patient care, with strong interpersonal and communication skills. You should be able to work effectively both independently and as part of an integrated team.

Duties

• To respond to all queries and requests from patients and other visitors
• Explain Practice arrangements to new and temporary patients
• Use judgement and communication skills to ensure all urgent registrations are dealt with, in an appropriate manner
• Advise patients of relevant charges for private services and take payments
• Keep work area clean and tidy
• To be familiar with appointment system and its variations
• To book appointments, by telephone and in person
• To learn Patient Triage
• To advise patients of other services available (signpost)
• To receive and take messages, receive and make calls as required
• To ensure the system is operational at the beginning of each day
• To keep white information boards updated daily/weekly
• To check and respond to tasks/workflow