Medical Administrator

NHS; Lancing; On-site; GBP 20,000 - 28,000; Full time

Job summary

A local healthcare provider in Lancing seeks a detail-oriented Medical Administrator to manage patient records and support healthcare professionals. Responsibilities include coding data into medical records, answering patient queries, and ensuring a smooth operation of the office. The ideal candidate will possess strong administrative skills, excellent communication, and the ability to work in a fast-paced environment while providing high-quality service. Applicants should have relevant qualifications at GCSE level or equivalent, along with experience in administrative roles.

Benefits

Supportive team environment

Opportunities for professional development

Qualifications

• Experience of working with the general public.
• Experience of administrative duties.
• Ability to follow policy and procedure.

Responsibilities

• Read coding data on EMIS Web into patient records.
• Liaise with patients regarding queries or follow up appointments.
• Support all clinical staff with administrative tasks.

Skills

Excellent communication skills (written and oral)

Problem solving & analytical skills

Effective time management

Good interpersonal skills

Ability to work as a team member

Education

GCSE Mathematics & English (C or above)

Educated to GCSE level or equivalent

NVQ Level 2 in Health and Social Care

Tools

EMIS Web clinical system

Office

Outlook

Job description

We are seeking a detail-oriented and organised Medical Administrator to join our team. In this role, you will be responsible for ensuring the smooth operation of our medical office by managing administrative tasks, supporting healthcare professionals, and providing excellent service to patients. The ideal candidate will possess strong administrative skills and a keen attention to detail, contributing to the overall efficiency of our healthcare services.

Main duties of the job

Core responsibilities:

Read coding data on EMIS Web clinical system into the patient record, updating & maintain records

Identifying & processing relevant clinical information documented via Workflow in patient, coding appropriately, prioritising and completing any detailed actions

File, store, request & record the movements of patient records as required

Scanning documentation and attaching scanned documents to patients healthcare records

Input data onto the patients records

Answer incoming provider & patients phone calls.

Liaise with patients regarding queries or follow up appointments

Support all clinical staff with administrative tasks

Identify the complex or higher risk area that require input or knowledge from the clinical team, including Safeguarding & Mental Health issues

Maintain a clean, tidy, effective working area at all times

Processing Company, Provider & Patients Private Work requests, correctly invoicing

Action, handle, process & record Provider & patient emails

Run, process & complete Surgery Reporting

About us

New Pond Row Surgery is a forward-thinking NHS GP practice with 8,900 registered patients, working collaboratively within an efficient and enthusiastic Primary Care Network (PCN) alongside two other local surgeries, caring for 29,700 patients in our area.

We are a busy GP practice so are looking to complement our friendly Administration team with an additional team member. We are looking for someone who will not only provide a high quality & caring service to our patients, but enjoy working within a fast-paced environment.

Job responsibilities

Job Summary

To beresponsible for the read coding of relevant information into the patients electronichealth care records on the EMIS clinical system, adhering to the practicecoding policy. In addition, the post-holder will assist with the distribution of information, messages andenquiries for the clinical team, liaise with multidisciplinary team membersand external agencies such as secondary care and community service providers,providing administrative support as required, in line with the needs of thepractice.

Primary Responsibilities

Thefollowing are the core responsibilities of the Medical Administrator. Theremay be on occasion, a requirement to carry out other tasks; this will bedependent upon factors such as workload and staffing levels:

• Accurately read coding data on EMIS Web clinical system intothe patient record, updating & maintain records
• Identifying & processing relevant clinicalinformation documented via Workflow in patient correspondence, codingappropriately, prioritising and completing any detailed actions
• Accurately file, store, request & record themovements of patient records as required
• Photocopy documentation as required
• Scanning of patient related documentation and attachingscanned documents to patients healthcare records
• Input data accurately onto the patients healthcarerecords as necessary
• Answer incoming provider & patientsphone calls, transferring calls ordealing with the callers request appropriately
• Liaise with patients regarding queries or follow upappointments
• Support all clinical staff with general administrativetasks as requested
• Summarising patient paper notes accurately onto theclinical system
• Identify the complex or higher risk area that requireinput or knowledge from the clinical team, including Safeguarding &Mental Health issues
• Maintain a clean, tidy, effective working area at all times
• Secretarialduties using Lexacom & resolving Provider & patients referral queries
• ProcessingCompany, Provider & Patients Private Work requests, correctly invoicing
• Action,handle, process & record Provider & patient emails
• Run,process & complete Surgery Reporting

Secondary Responsibilities

Inaddition to the primary responsibilities, the Medical Administrator may berequested to:

• Review and update the practice coding policy as required(in collaboration with the Administration Manager)
• Partake in audit as directed by the audit lead
• Partake in staff meetings & take minutes whenrequired
• Undertake agreed safety checks, investigate incidents,and identify new or changes in those safety checks
• Work closely with the practice administrators andclinical team to ensure a safe and high quality service is provided to thepractice

Person Specification

Experience

• Experience of working with the general public
• Experience of administrative duties
• Excellent communication skills (written and oral)
• Clear, polite telephone manner
• Competent in the use of Office and Outlook
• Effective time management (Planning & Organising)
• Ability to work as a team member and autonomously
• Good interpersonal skills
• Problem solving & analytical skills
• Ability to follow policy and procedure
• Polite and confident
• Flexible and cooperative
• Motivated
• Forward thinker
• High levels of integrity and loyalty
• Sensitive and empathetic in distressing situations
• Ability to work under pressure
• Flexibility to work outside of core office hours
• Occupational Health clearance
• Experience of working in a health care setting
• Understanding of clinical coding

Qualifications

• Educated to GCSE level or equivalent
• GCSE Mathematics & English (C or above)
• NVQ Level 2 in Health and Social Care

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.