MCR Operator

Telstra; Greater London; On-site; GBP 35,000 - 50,000; Full time

Job summary

A leading telecommunications company is seeking an MCR Operator to provide technical solutions for video & IP network services. This role involves supporting TBS MCR operations, ensuring high-quality live broadcasts, and handling technical incidents. Candidates should be detail-oriented, calm under pressure, and technically proficient, particularly with streaming technologies. Exceptional customer service skills will be required to liaise with clients and partners effectively. This position offers exposure to a dynamic broadcasting environment.

Qualifications

• Able to work meticulously with high attention to detail.
• Structured approach to work; task driven and diligent.
• Thrives working in a fast paced environment.

Responsibilities

• Provide primary support to the TBS MCR and Telstra's networks.
• Undertake pre-event checks and configurations.
• Monitor and switch live services ensuring quality.

Skills

Attention to detail

Calm under pressure

Analytical skills

Customer service

Technology enthusiasm

Tools

IP streaming technologies

Routing tools/panels

Encoder/decoder hardware

Job description

Employment Type

Permanent

Closing Date

24 Oct 2025 11:59pm

Job Title

MCR Operator

Job Summary

As a Technical Solutions Support you thrive on solving problems. You play an important role by providing technical service solutions and support to Data & IP networks infrastructure products services supplied as well as emerging technologies operated by Telstra.

Role MCR Technical Operator

Were Australias leading telecommunications and technology company. And with a presence in more than 20 countries were creating a global footprint which for you that means incredible work opportunities and experiences to develop and grow your career.

Telstra Broadcast Services has recently opened a new Broadcast Operations Centre in London to better serve our live sports and media customers in Europe and around the world. The new broadcast facility is home to a Master Control Room (MCR) a broadcast and network engineering team and a bookings function. The MCR based on the Isle of Dogs in Londons Docklands is responsible for managing a range of permanent and occasional use content services across fibre internet satellite and cloud. The primary focus is on high value live sports transmission with additional media and entertainment services also managed through the TBS UK MCR.

The Role

As a MCR Technical Operator you thrive on solving problems. You play an important role by providing technical service solutions and support to video & IP networks infrastructure products and services supplied as well as emerging technologies operated by Telstra.

Key Responsibilities

• Primary support and operational duties for the TBS MCR and Telstras Internet Delivery Network (IDN) Global Media Network (GMN) Special Events Network (SEN) and cloud platforms
• Undertaking pre-event checks and configuration of broadcast encoders and decoders
• Monitoring and switching live services (lines in and lines out)
• Evaluating signal quality and platform stability at both an IP and HD-SDI level
• OTT service delivery and management
• Satellite downlinking and line‑up to EBU standards
• Scheduling of kit and capacity management
• Booking feeds with uplinks when needed
• Operating software‑based recording and playback devices
• Providing first line support to issues and incidents and implementing service restoration procedures
• Recording incidents and irregularities
• Monitoring system alerts and performance thresholds and identifying preventative action
• Communicating with suppliers partners and customers as required

About you

• Able to work meticulously with high attention to detail
• Structured approach to work; task driven and diligent
• Calm in a crisis able to methodically analyse and identify an issue
• Thrives working in a fast paced environment
• Professional manner when dealing with customers international MCRs and Internal departments
• Technology enthusiast curious and keen to learn

Technical Proficiency in the following

• Working within IT environments
• Measuring via waveform monitors
• Operation of routing tools/panels
• Familiar with IP streaming technologies (e.g. DVB transport streams)
• Encoder / decoder hardware operation and configuration
• Common broadcast terminology and solutions
• Familiar with transmission automation systems
• Familiar with OTT streaming systems

Additional Skills and Experience (Helpful but not required)

• Prior work in a fast paced live sports or entertainment environment
• Technical and/or broadcast training and qualifications

If this opportunity sounds like a perfect fit for you we encourage you to apply!

We're committed to building a diverse and inclusive workforce in all its forms. We encourage applicants from diverse gender cultural and linguistic backgrounds and applicants who may be living with a disability. We also offer flexibility in all our roles to ensure everyone can participate.

To learn more about how we support our people including accessibility adjustments we can provide you through the recruitment process visit