Mcqueen Client Advisor, Selfridges

MCQUEEN; City Of London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A luxury fashion house in London is seeking a Client Advisor to deliver exceptional client experiences and promote brand loyalty. The role involves engaging with clients, driving sales, and maintaining client relationships through a comprehensive understanding of fashion and luxury trends. Ideal candidates should have proven retail experience and strong communication skills.

Qualifications

• Proven experience in a similar role within fashion retail or customer service.
• Ability to exceed individual and store KPIs.
• Strong selling skills and ability to overcome objections.

Responsibilities

• Provide exceptional client experience and assist clients.
• Utilize cross-selling opportunities.
• Develop and maintain client relationships.
• Engage with clients on fashion trends.
• Contribute to store sales performances.

Skills

Fashion retail experience

Strong communication skills

Client-centric approach

Selling skills

Knowledge of luxury products

Job description

Alexander McQueen House

Alexander McQueen is a British luxury house founded by Lee Alexander McQueen. Established in London in 1992, the house joined the Kering Group in 2001 and has been under the creative direction of Seán McGirr since December 2023.

From its inception, McQueen has been defined by its expression of individuality and subversive strength, pushing the boundaries of British tailoring traditions. Today, with a design studio and atelier based in London, the house upholds its foundational values, known for its uncompromising creative vision and incisive tailoring.

Key Behaviours

• Empower – We empower our team and peers, providing unwavering support to ensure everyone can thrive; this means giving support to your team and those you are working with to succeed.
• Teamwork – We put an emphasis on Teamwork; this means working together as a collective to achieve shared goals.
• Respect – We value respect, treating everyone with dignity and showing genuine appreciation for their efforts: this means treating everyone equally.
• Kindness – We believe kindness is integral to everything we do; this means demonstrating compassion and empathy towards others.

Client Advisor Role

We are looking for a Client Advisor for our store in Selfridges. The McQueen Client Advisor will be a passionate brand ambassador and dedicated team player, promoting brand loyalty and transforming every Client visit into a memorable luxury shopping experience. With full accountability for meeting KPI’s set through personalised client experience and cross selling of products, the Client Advisor will take full ownership of the exclusive relationships of the McQueen clientele.

Responsibilities

• Provide exceptional client experience by greeting, listening and assisting clients in exceeding their needs, demonstrating an excellent knowledge of the products as well as of McQueen history and heritage
• Proactively seize all cross-selling opportunities, utilizing all product categories available in the store
• Recruit, Maintain and develop Client relationships through a custom-made approach and with the support of CRM and digital tools to strengthen Client loyalty
• Strengthen Client loyalty by participating in the Department or Store’s clienteling initiatives
• Engage with Clients on general trends in the fashion world and developments in luxury market, showing passion for fashion and luxury products
• Be driven to exceed individual financial targets and maximize own sales performances contributing to the success of the entire store
• Foster open and constructive communication with team members, taking a collaborative approach and proposing effective solutions when needed. Promote a positive working environment in line with the House Code of Behaviours.
• Maintain a continual learning mindset by actively seeking and embracing feedback from both colleagues and management.
• Maintain shopfloor standards and appropriate levels of products on the sales floor, in line with House policies and procedures, by utilizing various training resources provided by the Company
• Follow Company grooming, accordingly with McQueen standards and policies
• Act in compliance to Company procedures and guidelines on visual merchandising, operational guidelines and stock procedures, as well as cash activity, inventory, logistics and all main reporting activities requested by head office, ensuring that Company policies and procedures are proactively executed

Required Skills

• You will be able to demonstrate the desired McQueen behaviours
• Proven experience in a similar role within fashion retail companies or customer service-related field
• Proven ability to drive and exceed individual and store KPIs
• Possesses genuine interest in fashion and follows industry trends/news
• Team-player mentality
• Strong verbal and written communication skills
• Strong selling skills and ability to overcome objections
• Client centric approach and an entrepreneurial spirit
• Ability to work in a fast moving and dynamic environment
• Luxury product knowledge with keen interest in fashion trends, luxury market, social media etc
• Ability to use digital retail tools and CRM
• Ability to be mobile for extended periods of time

Kering is committed to building a diverse workforce. We believe diversity in all its forms – gender, age, nationality, culture, religious beliefs, and sexual orientation – enriches the workplace. It opens opportunities for people to express their talent, both individually and collectively and it helps foster our ability to adapt to a changing world. As an Equal Opportunity Employer, we welcome and consider applications from all qualified candidates, regardless of their background.