Maternity Reception & Admin Coordinator

UHCW NHS Trust; Coventry; On-site; GBP 21,000 - 27,000; Full time

Job summary

University Hospitals Coventry and Warwickshire NHS Trust is seeking a Maternity Receptionist to deliver a welcoming and efficient administrative service at the maternity reception, antenatal and gynaecology departments. The role handles front-of-house enquiries, manages calls, and provides patient information in line with Trust policies.

You will maintain manual and electronic records, support daily operations, and assist with documentation and monthly reports.

Qualifications

• Welcoming visitors and acting as the first point of contact.
• Ability to handle routine enquiries and complaints professionally.
• Excellent communication and customer service skills.

Responsibilities

• Welcome, receive and greet all visitors to the maternity area and act as the first point of contact.
• Maintain manual and electronic systems and databases according to Trust policies.
• Answer calls from patients and families and ensure telephone standards are met.
• Provide relevant information and direct to appropriate contacts for further assistance.
• Assist with training new team members in procedures and keep documentation updated.
• Collate, input and monitor department documentation and information for monthly reports.

Job description

University Hospitals Coventry and Warwickshire NHS Trust is seeking a Maternity Receptionist to deliver a welcoming and efficient administrative service at the maternity reception, antenatal and gynaecology departments. The role handles front-of-house enquiries, manages calls, and provides patient information in line with Trust policies.

You will maintain manual and electronic records, support daily operations, and assist with documentation and monthly reports.