Maternity Appointment Coordinator

York And Scarborough Teaching Hospitals Nhs Foundation Trust; York and North Yorkshire; On-site; GBP 20,000 - 25,000; Full time

Benefits offered by this job

NHS Pension Scheme

27 days holiday rising to 33 days (NHS

Leave entitlements

Employee Assistance Programme

NHS Car Lease / Cycle to Work

Learning and development opportunities

Discounts on restaurants, getaways,购物

Job summary

York And Scarborough Teaching Hospitals NHS Foundation Trust is seeking a proactive administrative assistant to support the busy maternity department. You will manage appointments, referrals and electronic records with accuracy while providing patient-centred care.

The role requires clear communication, the ability to work under pressure and as part of a supportive team. Training is provided with opportunities to develop within the NHS framework.

Qualifications

• GCSE Maths and English at grade C+ or equivalent
• Good written and spoken English
• Willingness to work towards Level 3 qualification
• Administrative qualification equivalent to NVQ Level 3 or equivalent experience
• Experience of working within a team
• Understanding of a range of work procedures and processes
• Experience of working to a high standard in a customer service environment
• Demonstrable knowledge of secretarial or administration procedures
• Previous administrative experience of at least one year
• Experience of dealing with confidential information
• Experience of working in the NHS
• Good verbal, written communication skills and good interpersonal skills
• Ability to communicate with staff at all levels, including Consultant medical staff and senior administrative staff
• Ability to communicate effectively with all service users
• Good organisational skills
• Able to work as part of a team
• Able to work in a fast paced environment and remain calm during busy periods
• Able to show flexibility and adaptation to service requirements

Responsibilities

• Action appointments from worklist.
• Action appointment requests on electronic database from clinicians and consultants.
• Change, cancel or amend appointments as required whilst following various booking rules.
• Ensuring clinics are appropriately utilised.
• Expedition of referrals
• Manage electronic worklists.
• Add, end and re-open referrals on electronic database
• Escalate issues to appropriate manager/clinician.
• Meet and greet patients asking relevant screening questions.
• Receive enquiries via telephone, email, text or fact to face from internal and external parties.

Skills

Verbal communication

Written communication

Interpersonal skills

Customer service

Teamwork

Education

GCSE Maths and English

Level 3 qualification

NVQ Level 3 admin (Desirable)

Job description

York And Scarborough Teaching Hospitals NHS Foundation Trust is seeking a proactive administrative assistant to support the busy maternity department. You will manage appointments, referrals and electronic records with accuracy while providing patient-centred care.

The role requires clear communication, the ability to work under pressure and as part of a supportive team. Training is provided with opportunities to develop within the NHS framework.