Maternity Receptionist | University Hospitals Coventry and Warwickshire NHS Trust

UHCW NHS Trust; Coventry; On-site; GBP 21,000 - 27,000; Full time

Job summary

University Hospitals Coventry and Warwickshire NHS Trust is seeking a Maternity Receptionist to deliver a welcoming and efficient administrative service at the maternity reception, antenatal and gynaecology departments. The role handles front-of-house enquiries, manages calls, and provides patient information in line with Trust policies.

You will maintain manual and electronic records, support daily operations, and assist with documentation and monthly reports.

Qualifications

• Welcoming visitors and acting as the first point of contact.
• Ability to handle routine enquiries and complaints professionally.
• Excellent communication and customer service skills.

Responsibilities

• Welcome, receive and greet all visitors to the maternity area and act as the first point of contact.
• Maintain manual and electronic systems and databases according to Trust policies.
• Answer calls from patients and families and ensure telephone standards are met.
• Provide relevant information and direct to appropriate contacts for further assistance.
• Assist with training new team members in procedures and keep documentation updated.
• Collate, input and monitor department documentation and information for monthly reports.

Job description

Maternity Receptionist | University Hospitals Coventry and Warwickshire NHS Trust

To provide an efficient and responsive administrative service to meet the needs of patients, parents/carers/visitors attending the maternity Reception, Antenatal & Gynaecological department, in accordance with Departmental and Trust guidelines, policies and procedures.

Please be advised sponsorship is not eligible for this post.

Please note that the interview is going to conduct in person, only.

Closing Date: Please be advised that this job advert will close as soon as sufficient applications have been received.

1. To welcome, receive and greet all visitors to the area, providing the first point of contact for all service users, resolving routine enquiries and complaints professionally and in accordance with Departmental and Trust standards and procedures, referring other queries to relevant colleagues where appropriate.

2. Responsible for implementing, updating and maintaining both manual and electronic systems and databases according to Trust policies and procedures.

3. Be responsible for dealing with all calls received from patients & families in a professional manner, ensuring telephone standards are met.

4. Ensure all patients parents/carers are furnished with the relevant information documentation and advised as to the appropriate contact for further assistance.

University Hospitals Coventry and Warwickshire NHS Trust, rated as good by the Care Quality Commission, is one of the largest teaching Trusts in the UK.

We are extremely proud of our employees across our hospital sites, with high quality patient care at the heart of everything we do.

Boasting some of the most modern facilities in Western Europe, the Trust is renowned for being at the forefront of research and innovation as part of its blossoming reputation as a worldwide leader in healthcare.

We are proud to be recognised as a Pathway to Excellence designated organisation – please click the link for further details about this prestigious award.Pathway To Excellence - University Hospitals Coventry & Warwickshire (uhcw.nhs.uk)

By joining our exciting journey, you will form part of a passionate, talented team and will be able to access a wide range of learning and development opportunities. There has never been a better time to join our team.

The Trust is committed to building an organisation that makes full use of the talents, skills, experience, and different perspectives available in our diverse society. We want everyone to feel they are respected, valued, can achieve their potential and receive the most appropriate and relevant care. We will create an environment where the equality and human rights principles of fairness, respect, equality, dignity and autonomy are promoted and are part of the organisation's core values.

• Be responsible for ensuring all communications associated with the appointment process e.g. with Clinicians, patients, GP’s and relatives etc. are undertaken in an expeditious and appropriate manner.
• Assist with training new team members in operational Departmental and Trust Procedures.
• Undertake filing and photocopying as necessary ensuring all documents are accurately and appropriately achieved.
• Prioritising daily tasks to achieve set timescales.
• Collate, input and monitor department documentation and information to assist with the production of monthly reports.
• Provide appropriate cover in the absence of other members of the team across all desks.

For further details of the role please see the attached job description.

This advert closes on Tuesday 17 Nov 2026