Assistant Patient Administrator - Maternity/Ante natal

Chelsea and Westminster Hospital NHS Foundation Trust; Isleworth; On-site; GBP 21,000 - 24,000; Full time

Job summary

Chelsea and Westminster Hospital NHS Foundation Trust in London is seeking an Assistant Patient Administrator to join the Maternity and Ante Natal team at West Middlesex University Hospital, Isleworth.

You will provide a friendly, patient-focused reception and admin service, handling appointments, queries and notes using Cerner, with rotating 8am-8pm shifts, and a commitment to high-quality, compassionate care.

Qualifications

• Must have previous reception experience.
• Excellent communication and customer service skills are essential.
• Friendly, self-motivated and confident candidate preferred.

Responsibilities

• Provide a customer-focused reception service for patients and visitors.
• Ensure reception areas are staffed and inform patients of delays.
• Check in and book patient appointments within gestation date ranges.
• Interact with patients and relatives in a sensitive, empathetic manner.
• Process follow-up appointments and escalate capacity concerns as needed.
• Create community and hospital notes using Cerner.
• Assist ANC phones and handle patient queries.

Skills

Reception experience

Excellent communication skills

Customer care

Tools

Cerner

Job description

Company:

Company: Chelsea and Westminster Hospital NHS Foundation Trust

A Vacancy at Chelsea and Westminster Hospital NHS Foundation Trust.

Band 2, Assistant Patient Administrator - Maternity and Ante natal

West Middlesex University Hospital, Isleworth

We are looking for a friendly, self-motivated and confident person who has experience of providing a high level standard of customer care. The post holder will provide a comprehensive patient focused reception and Adminservice working in our Maternity and Ante natal department.

If you enjoy working in a very busy and demanding environment this could be your opportunity to make a real difference to the service that we provide to our local community, always keeping the patient at the centre of everything that we do.

The successful candidate must have previous reception experience and have excellent communication and customer service skills.

Working Hours are on rotation, 8am-8pm Monday -Sunday(including weekends and bank holidays)

The post holder will contribute to the delivery of high quality, safe and compassionate healthcare to patients by supporting and welcoming patients into services in a way that meets their individual needs. The Assistant Patient Administrator will also provide administrative support to a team liaising between patients, doctors, practitioners and other healthcare professionals. The staff member will work consistently to provide high quality customer service and will be professional at all times. The post holder will be required to work in one of the following areas, providing cross cover where

• Maternity Reception areas
• Maternity and Ante Natal back offices

Chelsea and Westminster Hospital NHS Foundation Trust is one of England's top-performing and safest trusts. We operate two main acute hospital sites—Chelsea and Westminster Hospital and West Middlesex University Hospital—along with award-winning clinics across North West London.

Our nearly 7,500 staff care for a diverse population of 1.5 million, providing full clinical services, including maternity, A&E, and children’s services, plus specialist HIV and sexual health clinics. The Care Quality Commission rates us 'Good' in safety, effectiveness, care, and responsiveness, and 'Outstanding' in leadership and resource use.

We continually invest in our facilities, including a £30m expansion of critical care at Chelsea and Westminster and an £80m Ambulatory Diagnostic Centre at West Middlesex.

We welcome applications for flexible working arrangements, accommodating requests where possible to support our staff and patient needs.

The Trust is committed to equality and welcomes applications from all, regardless of background. Adjustments can be made for disabled candidates. Early application is advised as vacancies may close once sufficient applications are received. If you haven’t heard from us within three weeks of the closing date, your application was likely unsuccessful. Employment is subject to a six-month probationary period.

Some roles may require weekend shifts at multiple sites.

Reception

• Provide a customer focused reception service for all patients and visitors attending the area dealing with all patients or visitors in an efficient, polite and courteous manner dealing with all patients’ queries where possible and directing them accordingly
• Ensure the reception areas are always manned and Patients are kept informed of any delays in being seen
• Check in and book patient appointments in a timely manner, ensuring that it's within date range of gestation
• Interact with patients and relatives in a sensitive and empathetic manner
• Process all follow up appointments as patients leave the department in line guidelines, escalating any capacity concerns.
• Make up community and hospital notes using Cerner
• Help with answering the ANC phones and dealing with patient queries

This advert closes on Sunday 18 Oct 2026

Chelsea and Westminster Hospital NHS Foundation Trust

Chelsea and Westminster Hospital NHS Foundation Trust

Chelsea and Westminster Hospital NHS Foundation Trust