Antenatal Clinic Receptionist - Flexible Hours & Care

Worcestershire Acute Hospitals NHS Trust; Birmingham; On-site; GBP 21,000 - 25,000; Full time

Job summary

Worcestershire Acute Hospitals NHS Trust is seeking a Receptionist for the Antenatal Clinic to provide a professional, efficient, patient-focused reception service. You will greet patients, manage appointments, handle calls and emails, and support day-to-day clinic operations.

The role requires excellent communication, organisational and customer service skills, with the ability to prioritise a varied workload in a busy environment. DBS checks are part of the employment process.

Qualifications

• GCSE English and Maths or equivalent.
• Experience in admin/clerical/reception roles.
• NHS reception experience preferred.
• Good telephone manner and ability to pass on accurate written messages.

Responsibilities

• Provide reception service for antenatal and gynaecology clinics, booking and rescheduling appointments.
• Answer telephone and email enquiries and route to the appropriate staff.
• Maintain accurate patient records and documentation per Trust procedures.
• Support housekeeping and general clerical duties within the department.
• Maintain confidentiality and security of patient information.

Skills

Good telephone manner

Calm approach to work

Flexible attitude to routine/non-rout

Accurate message taking

Education

English and Maths GCSE or equivalent

Job description

Worcestershire Acute Hospitals NHS Trust is seeking a Receptionist for the Antenatal Clinic to provide a professional, efficient, patient-focused reception service. You will greet patients, manage appointments, handle calls and emails, and support day-to-day clinic operations.

The role requires excellent communication, organisational and customer service skills, with the ability to prioritise a varied workload in a busy environment. DBS checks are part of the employment process.