Matchday/Events Safety Steward

Norwich City Football Club; Norwich; In loco; GBP 12.000 - 18.000; Part-time

Descrizione del lavoro

Norwich City Football Club is seeking proactive Matchday/Events Safety Stewards to join the Operations team for home games and events. You will be the friendly, safety-minded face for fans, providing information and guiding guests in a busy stadium environment.

Must be 18+ and prepared to work on matchdays with DBS checks and NVQ development supported by the club. The role focuses on safeguarding, crowd management, and delivering excellent service while enforcing stadium regulations.

Competenze

• Customer-focused with proactive support to fans and visitors
• Strong communicator able to give accurate venue information
• Demonstrated ability to manage crowds and assist with safety procedures

Mansioni

• Promote safer working practices and safeguarding as a shared responsibility
• Provide outstanding customer service as a club representative
• Give accurate venue information and be knowledgeable about your area
• Investigate and report crowd problems and assist with crowd management
• Carry out pre-event checks and attend briefings
• Monitor and direct crowds and queues; issue instructions when needed
• Check tickets and welcome visitors; enforce stadium regulations
• Respond to incidents and, if required, write follow-up reports
• Maintain a clean, safe working area and stand in designated positions

Conoscenze

Customer service

Communication

Crowd management

Safeguarding

Problem solving

Formazione

NVQ Level 2 in Spectator Safety

Descrizione del lavoro

An exciting opportunity has arisen for proactive, customer focused candidates to join the Operations team on home matchdays and events at Norwich City Football Club in the role of Matchday/Events Safety Steward.

Safety Stewards show a level of commitment that ensure they can succeed in this customer facing role and act in line with the club's own standards and values.The role will be supporting our operation across the stadium. We welcome interest from everyone who enjoys assisting and supporting others, caring toward others and problem solving.

Due to the nature of the role, you must be over 18 years old.If you are Under 18, your application will be automatically rejected.

Key tasks/responsibilities include, but are not limited to:

1. To promote safer working practice and maintain a culture whereby safeguarding is recognised as a shared responsibility
2. Provideoutstandingcustomer service as a representative of the club
3. Give accurate and helpful venue information, being knowledgeable about your area of work
4. Investigate and report crowd problems and assist with crowd management processes
5. Carry out pre-event checks and attend briefings
6. Promote a high level of guest integration and service
7. Monitor and direct crowds and queue management (which may include issuing verbal instructions confidently)
8. Checking tickets and welcoming visitors
9. Enforce stadium regulations
10. Respond to incidents (may be needed to write follow-up report as required)
11. Hold static positions to ensure safety of supporters and staff
12. Maintain a clean, productive, and safe working area
13. Must be able to achieve NVQ Level 2 in Spectator Safety within 12 months of accepting position (provided by the club)

Norwich City Football Club are committed to ensuring equal opportunities are given to all and welcomes applications from all areas of the community regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief, marriage and civil partnerships.

Norwich City Football Club is an equal opportunities employer and recognises the importance of safeguarding children and vulnerable adults in the workplace. Please be aware that a criminal disclosure and identity check will be carried out for this post. Engagement will be subject to a satisfactory DBS disclosure.