Spectator Safety Steward - Qualified

Carlisle Support Services; Leeds; On-site; GBP 12,398,000 - 17,909,000; Part time

Job summary

Carlisle Events is seeking well-presented, articulate Event Stewards to work at football and rugby stadia across West Yorkshire, including iconic venues. You will help ensure safety, scan tickets, direct spectators and manage queues to maintain excellent customer service.

Applicants should hold or be enrolled on a Level 2 Spectator Safety qualification and be prepared to travel to various UK venues as required, with progression opportunities and a living wage ethos.

Qualifications

• Excellent communication skills and aptitude for working with the public.
• Previous experience in security/stewarding or customer care is advantageous.

Responsibilities

• Scan tickets at events.
• Direct spectators and monitor crowds.
• Manage queues and guide attendees to ensure safety.

Skills

Excellent communication

Public interaction

Education

Level 2 Spectator Safety or enrolling

Job description

Spectator Safety Steward - Stadiums

ABOUT US:

Carlisle Events is a leading supplier of staffing solutions; and have been providing Stewarding, Security and Event Operations to some of the UK's premier entertainment and sporting venues for more than twenty years.As part of our Events team you will play a key part in enhancing the customer experience for event days at our client's prestigious venue.Our event staff work hard providing a visible reminder that safety is our number one priority for visitors and staff, all whilst maintaining extremely high levels of customer service.

At Carlisle, we concentrate on putting people first - our customers and our employees. This is your opportunity to join a company with great ambition and focus on doing things right.

As an Event Steward you must hold or be enrolled on, a Level 2 in Spectator Safety. We will resume recruitment for new trainee stewards, to be enrolled on our own internal programme, in the new football season.

ROLE OVERVIEW:

We are seeking well-presented, articulate and reliable personnel to work at a variety of events held at football and rugby stadia across West Yorkshire, home some of the most iconic names in English football, rugby and a variety of one-off events such as music concerts.

You will be working for our clients at their world class venues in the North.As an Event Steward, your main role will be to ensure the safety and security of everyone attending events at the stadium. This could include, but is not limited to;

• Scanning tickets
• Directing spectators
• Monitoring crowds
• Managing queues

At some of our client's venues, such as Leeds United's Elland Road, Huddersfield Town's Accu Stadium; Burnley FC's Turf Moor and Manchester United's Old Trafford, we are also able to offer opportunities in specialist roles such as VIP Hospitality and Players' Areas.

We have excellent progression routes available, including Supervisory level roles, and similar roles at some of our other event venues.If wanted, we are also able to offer opportunities to work at some of our iconic event venues across the UK, including similar roles at venues in Liverpool, Leeds, Burnley, Manchester and Huddersfield - as well as further afield if you are willing to travel (funded) to some of the UK's most iconic events and venues such as Aintree's Grand National, concerts at M&S Bank Arena, Cheltenham Racecourse, Ascot Racecourse, Tottenham Hotspur and at stations across the TransPennine Express network for events taking place.

ROLE REQUIREMENTS:

We are looking for candidates that can commit to working a minimum of 75% of of events held at one of our client venues, or, work across multiple sites.

• Flexibility and reliability are essential
• You must be at least 18 years old
• You must hold a Level 2 qualification in Spectator Safety or be currently enrolled on this qualification
• Excellent communication skills and an aptitude for working with the public
• A friendly, approachable, and professional manner
• Previous experience in security/stewarding or customer care would be advantageous

WHY CARLISLE EVENTS?

Competitive Renumeration:

As a Recognised Service Provider under the Living Wage Foundation, welead the way in promoting ethical labour practices and paying staff real living wage rates.

Clear Career Pathways:

We encourage personal development and offer cross-contract progression opportunities as well as apprenticeships to help staff fulfil their career aspirations. In doing so, 58% of newly created salaried roles in 2024 have been filled by internal candidates.

Reward & Recognition:

We have several recognition schemes in place to reward outstanding work undertaken by staff members across the organisation.Not only do we host out own awards ceremony, but also put people forward for industry awards to help them get the recognition they deserve.

As an Event Steward you must hold or be enrolled on, a Level 2 in Spectator Safety. We will resume recruitment for new trainee stewards, to be enrolled on our own internal programme, in the new football season.