Match day & Event Steward

Colchester United; Colchester; On-site; GBP 12,000 - 18,000; Part time

Job summary

Colchester United is seeking a Match day & Event Steward to assist the management team with coordinating supporters and visitors in a safe environment before, during, and after events at the JobServe Community Stadium in Colchester.

The role requires NVQ Level 2 spectator safety; excellent communication and teamwork are essential, with a focus on preventing overcrowding, reporting hazards, and assisting in emergency responses.

Qualifications

• NVQ Level 2 spectator safety
• Experience in customer service is advantageous
• Excellent communication and teamwork are essential

Responsibilities

• Attend pre/post match briefings and sign in
• Know ground exits and firefighting equipment locations
• Monitor crowd for distress or overcrowding and follow instructions
• Assist in diverting spectators and closing turnstiles when capacity is reached
• Ensure exits and gangways are kept clear and staff parking areas are managed
• Assist in evacuation of the ground and identification of banned or ticketless spectators
• Report any damage or safety issues to the supervisor or control room
• Remain at allocated post unless instructed otherwise by supervisors or police

Skills

Good communicator

Team player

Customer service experience

Education

NVQ Level 2 spectator safety

Job description

Job Title: Match day & Event Steward

Qualifications Required: NVQ Level 2 spectator safety

Hours of Work: Approx. 4 hours

Location: Colchester United Football Club, JobServe community Stadium, CO4 5UP

Responsible to: Match Day Safety Officer

Job Description:

To Assist the management team with the co-ordination of supporters and visitors and operate in a safe environment before, during and after the event.

Duties and responsibilities

• Attend pre and post match briefing to sign in and determine duties.
• Know the location of and be able to effectively operate the firefighting equipment at the ground.
• Know the location of the first aid room and any first aid equipment kept elsewhere at the Stadium.
• Be fully conversant with any methods or signals used to alert staff that an emergency has arisen.
• Be capable of recognising potential fire hazards and suspect packages, reporting such findings immediately to the control room and follow any instructions given.
• Comply promptly with any instruction given in an emergency by the Safety Officer, Deputy Safety Officer, Supervisor or a Police Officer.
• Identify and investigate an incident or occurrence among spectators, reporting their findings to the Control room.
• Monitor the crowd throughout the ground for signs of distress or overcrowding and act in accordance with standing instructions.
• Prevent overcrowding by ensuring the crowd limits in various parts of the ground are complied with.
• Advise spectators, as far as possible, from climbing fences and other structures and from standing on seats (whereby virtue of the scale of the incident Stewards are unable to prevent this, they should immediately report the matter to the Chief Steward or the Safety Officer).
• Staff all parking areas to ensure all approaches and emergency exits are kept clear and that vehicles are correctly parked.
• Ensure that gangways and exits are kept clear.
• Staff all exits.
• Assist in the diversion of spectators to other parts of the ground including the closing of turnstiles when the capacity for any area is about to be reached.
• Remain at allocated post as instructed unless authorised or ordered to do otherwise by the Supervisor, the Safety Officer or a Police Officer.
• Report to the Supervisor or Safety Officer any damage or defect which is likely to pose a threat to spectator safety e.g. a damaged seat or barrier.
• Assist in the prevention of pitch invasion.
• Assist as required in the evacuation of the ground.
• Assist in the identification of spectators who are banned from the ground or who do not possess tickets at all ticket matches or who are in possession of forged tickets.
• Assist in the prevention of breaches of ground regulations.
• This document is a guide only and should not be regarded as exclusive or exhaustive. It is intended as an outline indication of the areas of activity and will be amended in the light of changing needs of the organisation.
• All employees may be required to undertake any duties as may be responsibly requested or work at other events and venues.

Experience

Ideally experience within customer service would be an advantage.

Skills and Knowledge

Good communicator, friendly and can work as part of a team.