Master Technician

Stellantis &you; Newport; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading automotive service provider in Newport is seeking an experienced Master Technician to enhance technical excellence across various vehicle systems, including Hybrid and electric vehicles. The role requires strong diagnostic skills, effective customer communication, and the ability to mentor others. Candidates must possess a minimum NVQ in Motor Vehicle Technology. The position offers an impressive benefits package, including company discounts, a generous pension contribution, and extensive training opportunities.

Benefits

Company Car Scheme

Pension with up to 7% employer contribution

Access to discounts on new cars

22 days annual holiday increasing to 26

Training Opportunities

Employee Assistance Programme

Qualifications

• Experience as a vehicle technician with strong technical skills.
• Ability to diagnose and repair complex vehicle issues.
• Passion for continuous learning and sharing knowledge.

Responsibilities

• Diagnose vehicle systems and conduct routine service and repairs.
• Ensure quality and customer satisfaction with first-time fixes.
• Lead and assist colleagues with technical tasks.
• Perform video vehicle health checks to identify issues.

Skills

Diagnostic ability

Technical knowledge in EV and Hybrid vehicles

Customer communication

Team leadership

Education

NVQ in Motor Vehicle Technology

City & Guilds Level 3

Job description

Responsibilities

• Diagnose complex symptoms across the whole range of vehicle systems, as well as conduct routine service & repairs.
• Ensure Quality and a first time fix to delight our customers every time.
• Communicate with customers to fully understand their reported issue.
• Feedback resolutions to the Stellantis technical platforms.
• Develop your skills & knowledge to stay at the forefront of vehicle technology, including EV.
• Lead by example continually demonstrating best practice to your colleagues.
• Assist and train your colleagues with technical assistance.
• Complete video vehicle health checks to highlight any issues & sell-up opportunities.
• Maintain a clean & safe work bay.

Day in the Life of a Master Technician

I start my day by checking bookings for the near future where I make contact prior to the visit to gather more information to speed up the repair process on the day of booking. I then go to workshop control to collect my first job of the day, as a Master Technician I get involved with the majority of diagnostics appointments whereby the customer reports a fault and I am to determine the cause and what is required to rectify the problem, when parts have been delivered I then complete the repairs. Whilst doing this level of work I will task my apprentice with tasks such as checking the vehicles tyre pressures and carrying out vehicle health checks. Not every day is the same for me but I like to keep a structure in place, I love the challenge of the role and the tests that it brings even after 36 years of employment.

Let's Work Together

We are looking for an experienced vehicle technician, at the forefront of technical and diagnostic ability to spearhead our technical excellence across the Stellantis products, including Hybrid, EV and soon Hydrogen vehicles. A passion to learn and share knowledge is essential to your work as part of a successful aftersales team. You will need an NVQ in Motor Vehicle Technology through IMI or City & Guilds Level 3 as a minimum, as well additional manufacturer training recognition.

Company Overview

Stellantis & You is an integral division of Stellantis, a premier global automotive manufacturer renowned for its array of iconic brands, including Abarth, Alfa Romeo, Citroen, DS, Fiat, Fiat Professional, Jeep, Peugeot, and Vauxhall. We are committed to fostering individual growth and recognise the hard work, flexibility, and commitment of our people so we offer an industry leading benefits package alongside our competitive basic salary and bonus opportunities.

Benefits

• Company Car Scheme: Enjoy the opportunity to access up to two company branded vehicles with insurance, servicing and breakdown & tyre cover included!
• Company Discounts: Exclusive discounts on new cars and a range of aftersales services, including MOT, body shop, parts, services, and tyres.
• Pension: Benefit from a generous employer pension contribution of up to 7%.
• Annual Holiday: Start with 22 days of annual leave, which increases to 26 with continued service, in addition to bank holidays.
• Reward Gateway: Access our comprehensive discount portal, Reward Gateway, boasting over 500 incredible deals to help you save significantly.
• Family-Friendly Policies: Take advantage of enhanced maternity, paternity, and adoption leave provisions.
• Employee Assistance Programme: Prioritize your wellbeing with access to counselling, practical information, and digital resources.
• Occupational Health: We’re committed to promoting and maintaining the highest degree of physical, mental, and social well-being for our Stellantis & You UK employees.
• Personal Accident Insurance: Enjoy worldwide personal accident cover as part of our employee benefits package.
• Training Opportunities: Access a range of training initiatives and e-learning resources to support your professional development.
• Shared Incentive Plan: Seize the opportunity to invest in the Stellantis Group through our shared incentive plan.
• Health Cash Plan: Our insurance policy allows members to claim a percentage of their daily health expenses, ensuring comprehensive health coverage.
• Access to our Technician Upskill Programme
• Toolbox Insurance
• Paid sick leave upon completion of Probationary period.