Marketing Operations Lead

Centrica; England; Hybrid; GBP 50,000 - 70,000; Full time

Job summary

A leading energy company in the United Kingdom is seeking a Marketing Operations Lead to optimise marketing processes and deliver operational excellence across all retail brands. You will lead financial forecasting, manage agency relationships, and drive process improvements. Ideal candidates will have extensive experience in marketing operations, budget management, and analytics. This role offers hybrid working arrangements, blending office and remote work, ensuring you can maintain work-life balance while supporting sustainability initiatives.

Benefits

FlexFirst hybrid working

Comprehensive total rewards package

Qualifications

• Proven experience in marketing operations and cross-functional project leadership.
• Expertise in managing and forecasting multi-channel marketing budgets.
• Strong analytical skills with ability to use insights to optimise performance.

Responsibilities

• Lead marketing financial forecasting and budget management.
• Manage agency relationships, scopes of work, and performance against KPIs.
• Drive process improvements and standardised ways of working across teams.
• Provide clear, data-driven reporting to enhance ROI.

Skills

Marketing operations experience

Cross-functional project leadership

Multi-channel marketing budget management

Strong analytical skills

Stakeholder relationship building

Job description

Join us, be part of more.

We’re so much more than an energy company. We’re a family of brands revolutionising how we power the planet. We're energisers. One team of 21,000 colleagues that's energising a greener, fairer future by creating an energy system that doesn’t rely on fossil fuels whilst living our powerful commitment to igniting positive change in our communities. Here, you can find more purpose, more passion, and more potential. That’s why working here is #MoreThanACareer. We do energy differently - we do it all. We make it, store it, move it, sell it, and mend it.

About your team

At British Gas, our mission is to sell it and mend it.

We’ve been powering the UK’s homes and businesses for over 200 years – but supplying energy is just part of what we do. We’re making the UK greener and more energy efficient, getting closer to Net Zero. By using clever tech like thermostats, heat pumps, solar panels and EV chargers, we’re making it cheaper and easier for our customers to reduce their carbon‑footprint.

Marketing Operations Lead

Location: London / Windsor (FlexFirst hybrid working)

Overview

The Chief Customer Office drives commercial growth across Centrica Retail through exceptional customer experiences and compelling product and service propositions.

We’re seeking a strategic Marketing Operations Lead to optimise marketing processes and deliver operational excellence across all UK retail brands, including British Gas and Hive. This role focuses on planning, execution, and efficiency—ensuring marketing budgets and agency partnerships deliver maximum impact.

Expect to be in London once a week in the office.

About the role

Lead marketing financial forecasting and budget management, partnering with finance to track and optimise spend.

Manage agency relationships, scopes of work, and performance against KPIs.

Drive process improvements and standardised ways of working across marketing, finance, procurement, and legal.

Provide clear, data-driven reporting to inform decisions and enhance ROI.

What We’re Looking For

• Proven experience in marketing operations and cross‑functional project leadership.
• Expertise in managing and forecasting multi‑channel marketing budgets.
• Strong analytical skills with ability to use insights to optimise performance.
• Skilled in building collaborative relationships with stakeholders and partners.
• Ability to streamline processes and ensure governance and efficiency.

Why should you apply?

We’re not a perfect place – but we’re a people place. Our priority is supporting all of the different realities our people face. Life is about so much more than work. We get it. That’s why we’ve designed our total rewards to give you the flexibility to choose what you need, when you need it, making sure that you and your family are supported not only financially, but physically and emotionally too. Visit the link below to discover why we’re a great place to work and what being part of more means for you.

If you're full of energy, fired up about sustainability, and ready to craft not only a better tomorrow, but a better you, then come and find your purpose in a team where your voice matters, your growth is non‑negotiable, and your ambitions are our priority.

Help us, help you. We would love for you to share any information about yourself throughout our recruitment process so that we can better understand you and help shape your journey.