Marketing Executive (Customer)

Cognibox; Cardiff; Hybrid; GBP 30,000 - 40,000; Full time

Job summary

A leading marketing firm in Cardiff is seeking a Marketing Executive to enhance customer engagement across the UK product portfolio. This role involves collaborating with sales teams and optimizing customer journeys. The ideal candidate has a strong background in customer-centric marketing communication and project management. The position offers a hybrid work model and a variety of benefits to support employee wellbeing.

Benefits

Enhanced Parental Leave

Generous annual leave

Healthcare Plan

Cycle-to-work Scheme

Pension scheme with employer contributions

Life Assurance – 3X base salary

LinkedIn Learning License for upskilling

Qualifications

• At least two years' experience in a marketing role.
• Strong copywriting skills.
• Ability to manage multiple projects efficiently.

Responsibilities

• Collaborate with onboarding and sales teams to enhance customer journeys.
• Develop and execute communications to improve customer loyalty.
• Analyze customer lifecycle to implement retention strategies.

Skills

Copywriting

Stakeholder engagement

Project management

Customer-centric communication

Job description

Marketing Executive (Customer)

Department: Marketing

Employment Type: Permanent

Location: Cardiff, UK

Reporting To: Head of Outbound Performance Marketing

Description

Creating Safer Workplaces for Everyone. We want to create a better working world by building a global network of responsible buyers and suppliers. Alcumus SafeContractor takes the pain out of compliance for over 50,000 organisations globally, helping them protect their people, their operations, and the planet. We support our network of hiring clients, suppliers, and contractors by keeping them compliant with the standards that matter most, from health and safety and sustainability to ethical behaviour.

As our Marketing Executive (Customer) within the UK SafeContractor division, you’ll play a key role in delivering impactful, performance-driven communication programmes across our UK product portfolio. Working closely with the Marketing Executive (Customer), you’ll be at the centre of planning and executing initiatives that enhance every stage of the customer journey, from onboarding and conversion through to retention and advocacy. This is a fantastic opportunity to make a real impact, shaping how we engage with our customers and ensuring their experience with us is seamless, engaging, and rewarding.

What that means day to day

• Collaborate with the onboarding and sales team to optimise and enhance the customer onboarding journey, and conversion through to sale through communications, and collateral (written and digital).
• Develop and execute a series of always on value-add communications across our UK customers, such as newsletters, industry trends, online and in-person events to improve customer loyalty, retention and x-sell opportunities.
• Identify customer advocates and develop an always on-suite of customer case studies through written and digital initiatives to drive advocacy and influence new business.
• Analyse the existing customer lifecycle, and implement improvements in the journey to support retention and re-engage at risk customers. Tools such as training, guides, solution videos, bulletins.

What you’ll need to be successful

You’ll have at least two years’ experience in a marketing role, with a background in developing customer-centric communication programmes that deliver measurable impact. With strong copywriting skills, you know how to craft messaging that resonates, while your ability to engage and manage stakeholders ensures the value of marketing is clearly understood. Highly organised and confident managing multiple projects at once, you thrive in fast-paced environments where you can balance priorities and keep initiatives moving forward.

What you\'ll get in return

Alcumus has a hybrid workplace policy, where you will work from the office 3 days per week. We want you to be able to do your best work here. We emphasize providing many ways to support our team to do their best work and below are some of the perks and benefits we offer:

• Personal Health & Wellbeing / Benefits
• Enhanced Parental Leave
• Generous annual leave
• Healthcare Plan
• Annual Giving Day – an extra day to give back to yourself or your community
• Cycle-to-work Scheme
• Future Planning
• Pension scheme with employer contributions
• Life Assurance – 3X base salary
• Rewards Program – access to discounts and cashback
• LinkedIn Learning License for upskilling & development

Interested but don’t feel you meet all the requirements?
Our recruitment team assesses and reviews all applications against the role and business needs. We believe in people having transferable and soft skills and want you to know that we do consider where an individual might not meet all the criteria, but have the aptitude and capability, nonetheless. Our priority is to ensure we set people up for success. We will make a final call based on our determining whether we can offer the necessary support to upskill or provide the developmental support needed for you to get the best out of this opportunity with us!

Bring Your Whole Self to Work. Alcumus is proudly an equal-opportunity employer. We are committed to ensuring that no candidate is discriminated against because of gender identity and expression, race, disability, ethnicity, sexual orientation, age, colour, region, creed, national origin, or sex. We are dedicated to growing a diverse team while continuing to create an inclusive environment where everyone feels safe and empowered to be themselves.

What you can expect if you apply:

• A response to your application within 15 working days
• An interview process consisting of:
  • An initial discovery call with the recruiter
  • A first stage interview via Microsoft Teams
  • Additional interview (likely face to face) with the stakeholders you’ll be working with closely in the role

We’re keen to ensure our hiring process allows you to be at your best, so if you need us to make any adjustments, please just let us know.