Market Researcher

Wilson Associates Ltd; North East; On-site; GBP 12,000 - 17,000; Full time

Benefits offered by this job

Casual dress

Free parking

On-site parking

Job summary

Wilson Associates Ltd is recruiting for Market Researchers in the South Tyneside area. The role involves contacting students who have completed or withdrawn from courses to complete surveys, while maintaining safeguarding and support procedures.

Responsibilities include achieving daily and weekly targets, maintaining high-quality data collection, and delivering excellent customer service. Training and time management are important, with a 37-hour week (Mon-Fri 09:00-20:00, possible overtime on

Qualifications

• Excellent communication skills are essential for engaging with students.
• Attention to detail is required to ensure accurate survey responses.
• Maintain a professional, business-like approach on every call.
• A positive, proactive attitude helps achieve targets and adapt to training.
• Ability to deliver results and work towards daily/weekly targets.
• Demonstrate handling of objections effectively.
• Maintain high standards of quality in all interactions.
• Be ready to engage in training and pursue further development.
• Strong time management to balance calls and targets.

Responsibilities

• Contact students to complete a survey related to the course they attended.
• Achieve daily and weekly targets while delivering excellent customer experience.
• Collect information accurately to provide quality data to clients.
• Follow safeguarding and support processes as per policy and procedure.
• Engage in training and pursue proactive ongoing development.

Skills

Excellent communication skills

Great attention to detail

Professional and business-like

Positive can-do attitude

Deliver results

Objection handling

Quality standards

Training mindset

Time management

Job description

Wilson Associates Ltd are recruiting Market Researchers in the South Tyneside area

Your role will involve contacting students who have completed or withdrawn from a course through their local college, council or training provider. You will be contacting people from a wide range of ages, areas of the country and levels of English language skills. The role involves maintaining awareness of students who may demonstrate vulnerabilities during calls. You will be required to follow safeguarding and support processes to ensure that appropriate action is taken in line with policy and procedure.

Responsibilities and Duties

As a tele researcher, you will be responsible for contacting students to complete a survey in relation to the course they have attended. You will be accountable for achieving daily and weekly targets while ensuring an excellent customer experience. You will be entrusted in collecting the information for the survey accurately to ensure we deliver the best possible service for our clients. You will be required to follow safeguarding and support processes to ensure that appropriate action is taken in line with policy and procedure.

Possess and demonstrate excellent communication skills

Great attention to detail

Maintain a professional and business-like approach to each call

Demonstrate a positive and can-do attitude

Able to deliver results and target driven

Elements of objection handling

Strive to meet quality standards

Be able to engage in training and have a proactive approach to further training

Excellent time management

You will need to be able to work the following hours- 37 hours a week(Mon-Fri 09:00-20:00, shifts are during these hours over 4 days. Possible overtime on Saturdays)

Please note this role may also involve a DBS check

Benefits:

• Casual dress


• Free parking


• On-site parking

Work Location: In person