Market Researcher

Wilson Associates Ltd; South Shields; On-site; GBP 21,000 - 30,000; Full time

Benefits offered by this job

Casual dress

Free parking

On-site parking

Job summary

Wilson Associates Ltd are recruiting Market Researchers in the South Tyneside area. You will contact students who completed or left a course through local colleges, councils or training providers, handling a range of English language abilities while maintaining safeguarding protocols.

Role requires strong communication, attention to detail, and a proactive, professional approach to calls, with hours of 37 per week, Mon-Fri and potential Saturday overtime. DBS check may be required.

Qualifications

• Excellent communication skills required.
• Great attention to detail.
• Professional and business-like approach to calls.
• Positive, proactive attitude and willingness to train.
• Ability to deliver results and meet targets.
• Elements of objection handling and quality adherence.
• Strong time management skills.

Responsibilities

• As a tele researcher, contact students to complete a survey about their course attendance.
• Achieve daily and weekly targets while ensuring excellent customer experience.
• Collect accurate information for client reports to support service delivery.
• Maintain safeguarding and support processes as per policy.

Skills

Communication skills

Attention to detail

Professional demeanor

Positive attitude

Target-driven

Objection handling

Time management

Job description

Wilson Associates Ltd are recruiting Market Researchers in the South Tyneside area

Your role will involve contacting students who have completed or withdrawn from a course through their local college, council or training provider. You will be contacting people from a wide range of ages, areas of the country and levels of English language skills. The role involves maintaining awareness of students who may demonstrate vulnerabilities during calls. You will be required to follow safeguarding and support processes to ensure that appropriate action is taken in line with policy and procedure.

Responsibilities and Duties

• As a tele researcher, you will be responsible for contacting students to complete a survey in relation to the course they have attended. You will be accountable for achieving daily and weekly targets while ensuring an excellent customer experience. You will be entrusted in collecting the information for the survey accurately to ensure we deliver the best possible service for our clients. You will be required to follow safeguarding and support processes to ensure that appropriate action is taken in line with policy and procedure.
• Possess and demonstrate excellent communication skills
• Great attention to detail
• Maintain a professional and business-like approach to each call
• Demonstrate a positive and can-do attitude
• Able to deliver results and target driven
• Elements of objection handling
• Strive to meet quality standards
• Be able to engage in training and have a proactive approach to further training
• Excellent time management

You will need to be able to work the following hours- 37 hours a week(Mon-Fri 09:00-20:00, shifts are during these hours over 4 days. Possible overtime on Saturdays)

Please note this role may also involve a DBS check

Benefits

• Casual dress
• Free parking
• On-site parking

Work Location: In person