Marine Claims Handler

Willis Towers Watson; Ipswich; Hybrid; GBP 35,000 - 50,000; Full time

Job summary

A leading global insurance firm in Ipswich is looking for a Claims Handler to manage marine claims and provide high-quality service to clients. The role involves collaborating with teams across the globe and ensuring client expectations are met. Ideal candidates should have experience in marine claims and demonstrate strong communication skills. A client-focused mindset and attention to detail are essential. The firm values diversity and offers a supportive work environment.

Qualifications

• Experience in handling marine or complex commercial claims.
• Ability to work in a collaborative, international environment.
• Detail-oriented and proactive approach.

Responsibilities

• Manage marine claims from notification of loss to settlement.
• Provide expert guidance throughout the claims journey.
• Ensure service delivery meets client expectations.

Skills

Communication skills

Client-focused mindset

Organizational skills

Analytical skills

Education

A level standard or relevant industry experience

Working towards CII qualification

Job description

This hybrid role is based in our Ipswich office and offers the opportunity to work closely with colleagues across our global network-including London, Mumbai, and other WTW offices-as well as with clients, insurers, and other key stakeholders involved in the claims process., As a Claims Handler, you'll play a key role in delivering a high-quality claims service to our clients. Your responsibilities will include:

Responsibilities

• Managing marine claims from first notification of loss through to settlement.
• Providing expert guidance and support to clients throughout the claims journey.
• Ensuring service delivery meets or exceeds agreed standards and client expectations.
• Collaborating with WTW's global claims community to share knowledge and best practices.
• Building strong relationships with clients, carriers, and external partners.

Qualifications

• Experience in handling marine or complex commercial claims (level of seniority will depend on experience).
• Strong communication and interpersonal skills.
• A client‑focused mindset with a commitment to service excellence.
• Ability to work effectively in a collaborative, international environment.
• Proactive, organized, and detail‑oriented approach.
• Preferably working towards the CII qualification.
• Preferably educated to A level standard or relevant industry experience.

Knowledge & Experience

• Strong understanding of claims processes and factors that impact settlement/loss.
• Understanding of Lloyd's and the London Market.
• Industry Compliance Awareness, Excellent negotiation and communication skills, with the ability to build relationships with clients, underwriters, and other stakeholders.
• Excellent analytical and problem‑solving skills, with a keen eye for detail.
• Proven ability to manage multiple clients and complex tasks simultaneously.

Required Mindset & Behaviours

WTW Values and Behaviours will underpin all roles and will guide performance criteria.

At WTW, we offer more than just a job—we offer a career with purpose. You'll be part of a supportive, forward‑thinking team that values innovation, collaboration, and continuous development.

At WTW, we believe difference makes us stronger. We want our workforce to reflect the different and varied markets we operate in and to build a culture of inclusivity that makes colleagues feel welcome, valued and empowered to bring their whole selves to work every day. We are an equal opportunity employer committed to fostering an inclusive work environment throughout our organisation. We embrace all types of diversity.