Marina Duty Manager — Lead Operations & Guest Service

Marine Resources Limited; Southampton; On-site; GBP 30,000 - 42,000; Full time

Job summary

Marine Resources Limited is seeking an experienced Duty Manager for a busy marina on the River Hamble. You will work closely with the Marina Manager to oversee daily operations, lead a small team and ensure a safe, welcoming environment for berth holders and visitors.

You will be responsible for shift rotas, delivering high standards of customer service, driving berth occupancy and coordinating with on-site tenants and stakeholders.

Qualifications

• Previous experience in a similar role is essential.
• Proven track record of leading, coaching and mentoring a team.
• Strong communication skills and ability to work with a range of stakeholders.
• Practical, balanced decision making and problem solving abilities.
• Experience of environmental and health and safety management is required.
• A full UK driving licence and eligibility to work in the UK are essential.

Responsibilities

• Support the Marina Manager in running the site safely and efficiently.
• Maintain and improve standards of customer service and marina facilities.
• Take responsibility for site operations as Duty Manager on a rota.
• Maximise berth occupancy and identify opportunities to grow revenue across the marina’s income streams.
• Lead, coach and develop the team, delegating effectively and communicating updates.
• Build strong relationships with customers, on-site tenants and stakeholders.
• Support environmental and health and safety management across the site.

Skills

Leadership

Customer service

Communication

Team coaching

Job description

Marine Resources Limited is seeking an experienced Duty Manager for a busy marina on the River Hamble. You will work closely with the Marina Manager to oversee daily operations, lead a small team and ensure a safe, welcoming environment for berth holders and visitors.

You will be responsible for shift rotas, delivering high standards of customer service, driving berth occupancy and coordinating with on-site tenants and stakeholders.