Manufacturing IT Technician – Keep Production Running

Back TO Work; York and North Yorkshire; On-site; GBP 22,000 - 28,000; Full time

Job summary

Back TO Work is seeking a motivated IT Technician for a well-established North Yorkshire food and drink manufacturer. You will provide first-line technical support across production, warehouse and office environments, and help keep systems, hardware and software running smoothly.

Training will be provided. You will diagnose and resolve hardware, software and network issues, support Microsoft 365 and cloud services, manage user accounts, and assist with cyber security and IT projects in a

Qualifications

• Provide first-line technical support to users across the business.
• Diagnose and resolve hardware, software, and network issues.
• Install, configure, and maintain PCs, laptops, printers, and mobile devices.
• Assist with user account management, password resets, and access permissions.
• Support Microsoft 365 applications and cloud-based services.
• Monitor IT systems and report potential issues to senior IT staff.
• Assist with software deployments, updates, and patch management.
• Maintain accurate documentation of IT assets, support tickets, and system procedures.
• Support cyber security initiatives and ensure adherence to company policies.

Responsibilities

• Provide first-line technical support to users across the business.
• Diagnose hardware, software and network issues and resolve them promptly.
• Install, configure and maintain PCs, laptops, printers and mobile devices.
• Assist with user account management, password resets and access permissions.
• Support Microsoft 365 and cloud-based services used by the company.
• Monitor IT systems and report issues to senior IT staff.
• Assist with software deployments, updates and patch management.
• Maintain documentation of IT assets, support tickets and procedures.
• Contribute to cyber security initiatives and policy adherence.
• Assist with IT projects, system upgrades and infrastructure improvements.

Skills

Interest in IT

Problem solving

Communication skills

Task prioritisation

Attention to detail

Teamwork

Willingness to learn

Tools

Microsoft 365

Job description

Back TO Work is seeking a motivated IT Technician for a well-established North Yorkshire food and drink manufacturer. You will provide first-line technical support across production, warehouse and office environments, and help keep systems, hardware and software running smoothly.

Training will be provided. You will diagnose and resolve hardware, software and network issues, support Microsoft 365 and cloud services, manage user accounts, and assist with cyber security and IT projects in a