IT Technician

Back TO Work; Scarborough; On-site; GBP 24,000 - 32,000; Full time

Job summary

Back TO Work is seeking an IT Technician to support IT infrastructure across production, warehouse and office environments in North Yorkshire. You will provide first-line support, diagnose issues, and assist with deployments and system upgrades.

The role offers exposure to manufacturing environments, with opportunities to develop IT skills and knowledge of OT systems. Training will be provided as needed.

Qualifications

• Strong interest in IT and technology.
• Excellent problem-solving and troubleshooting abilities.
• Strong communication and customer service skills.
• Ability to prioritise tasks and manage workloads effectively.
• Good attention to detail and organisational skills.
• Ability to work independently and collaboratively within a team.

Responsibilities

• Provide first-line technical support to users across the business.
• Diagnose and resolve hardware, software, and network issues.
• Install, configure, and maintain PCs, laptops, printers, and mobile devices.
• Assist with user accounts, passwords, and access permissions.
• Support Microsoft 365 applications and cloud-based services.
• Monitor IT systems and report potential issues to senior IT staff.
• Assist with software deployments, updates, and patch management.
• Maintain documentation of IT assets, tickets, and procedures.
• Support cyber security initiatives and adhere to company policies.
• Assist with IT projects, upgrades, and infrastructure improvements.
• Provide support for manufacturing and OT systems when required.

Skills

IT enthusiasm

Problem solving

Customer service

Prioritisation

Attention to detail

Teamwork

Learning ability

Job description

About the Company

Our client is a well-established food and drink manufacturer in North Yorkshire, with a strong reputation for quality, innovation, and customer service. As the business continues to grow and invest in technology, they are looking for a motivated IT Technician to join their team and provide essential technical support across the organisation.

Role Overview

The IT Technician will play a key role in supporting the company's IT infrastructure, ensuring systems, hardware, and software operate efficiently across production, warehouse, and office environments. This is an excellent opportunity for an individual looking to develop their career within IT while gaining exposure to a fast-paced manufacturing environment.

Key duties (Training to be provided)

• Provide first-line technical support to users across the business.
• Diagnose and resolve hardware, software, and network issues.
• Install, configure, and maintain PCs, laptops, printers, and mobile devices.
• Assist with user account management, password resets, and access permissions.
• Support Microsoft 365 applications and cloud-based services.
• Monitor IT systems and report potential issues to senior IT staff.
• Assist with software deployments, updates, and patch management.
• Maintain accurate documentation of IT assets, support tickets, and system procedures.
• Support cyber security initiatives and ensure adherence to company policies.
• Assist with IT projects, system upgrades, and infrastructure improvements.
• Provide support for manufacturing and operational technology systems where required.

Required Skills & Qualities

• Strong interest in IT and technology.
• Excellent problem-solving and troubleshooting abilities.
• Strong communication and customer service skills.
• Ability to prioritise tasks and manage workloads effectively.
• Good attention to detail and organisational skills.
• Ability to work independently and collaboratively within a team.
• Willingness to learn new technologies and systems