Desktop IT Support Technician (Manufacturing)

Héroux-Devtek; Runcorn; On-site; GBP 28,000 - 36,000; Full time

Benefits offered by this job

Competitive salary based on experience

37-hour week + 25 days leave + BH

Pension plan up to 7.5% employer

Life Assurance 4x salary

Medical benefits package from day one

Discounts (retail & gym)

Team-building events

Diversity-focused culture

Job summary

Héroux-Devtek in Runcorn, United Kingdom, seeks a motivated IT Technician to deliver first-line technical support across the manufacturing site. You will assist end users with hardware, software, network and system issues, ensuring smooth IT operations while contributing to continuous improvement in a fast-paced aerospace manufacturing setting.

The role offers exposure to Microsoft environments, device deployments and security compliance, with opportunities to develop IT careers within a global

Qualifications

• Candidate should have formal education in IT/CS or related technical discipline.
• Experience with Windows-based desktop environments and Microsoft 365 apps.
• Strong troubleshooting and problem-solving abilities in a fast-paced setting.

Responsibilities

• Provide first-line IT support to end users via in-person, phone, email and remote channels.
• Diagnose and resolve hardware, software, network and printer issues promptly.
• Log and track incidents using the ITSM system and escalate when needed.
• Assist with workstation deployments and asset management across the site.
• Maintain security policies and contribute to cybersecurity initiatives.

Skills

IT support

Windows desktop

Microsoft 365

Troubleshooting

Customer service

Incident management

Multitasking in factory

Learning mindset

Education

Information Technology or Computer Science degree

Job description

Héroux-Devtek in Runcorn, United Kingdom, seeks a motivated IT Technician to deliver first-line technical support across the manufacturing site. You will assist end users with hardware, software, network and system issues, ensuring smooth IT operations while contributing to continuous improvement in a fast-paced aerospace manufacturing setting.

The role offers exposure to Microsoft environments, device deployments and security compliance, with opportunities to develop IT careers within a global