Desktop Support Technician

Green Folk; Frimley; On-site; GBP 29,000 - 35,000; Full time

Benefits offered by this job

Profit Share Scheme – 3% of salary

Enhanced Pension Scheme – 5% employer

28–30 days holiday (including bank)

Onsite parking

Private healthcare schemes

Retail discounts

Gym discounts

Cycle to work

Eye care policy

Volunteer days

Work wear provided

Job summary

Green Folk is seeking a Desktop Support Technician to provide in-house IT support for colleagues at our Camberley facility. You will manage desktop, laptop, mobile and peripheral devices, ensuring smooth daily operations across office, warehouse and production environments.

Responsibilities include resolving hardware/software issues, supporting ERP/MRP systems, and delivering excellent customer service with timely updates to users. This is a full-time, on-site role with standard hours.

Qualifications

• Provide first and second‑line IT support to internal staff.
• Maintain desktop, laptop, mobile and peripheral devices to minimise downtime.
• Support ERP/MRP and manufacturing software systems for production teams.

Responsibilities

• Provide first and second-line technical support to internal users across office, warehouse and production departments.
• Diagnose and resolve hardware, software, operating system and network-related issues.
• Respond to service desk tickets and ensure incidents are resolved within agreed service levels.
• Escalate complex issues to senior IT personnel or third-party vendors where appropriate.
• Deliver excellent customer service whilst maintaining regular communication with end users.

Skills

First and second-line IT support

Tools

ERP systems

MRP systems

Job description

Desktop Support Technician

Inhouse role – supporting colleagues not customers

£32,000 per annum

Full Time, Permanent

Monday – Thursday - 8:30am – 5:00pm, Friday – 8:30am – 2:30pm

Camberley

Role Purpose

The Desktop Support Technician is responsible for providing first and second-line IT support to employees across the manufacturing facility. This role focuses on maintaining desktop, laptop, mobile and peripheral equipment whilst ensuring minimal disruption to office operations, warehouse activities and production environments. The successful candidate will provide hands‑on support exclusively to internal users and work closely with the wider IT team to maintain a reliable and secure technology infrastructure.

Key Responsibilities

IT Support & Service Delivery

• Provide first and second-line technical support to internal users across office, warehouse and production departments.
• Diagnose and resolve hardware, software, operating system and network-related issues.
• Respond to service desk tickets and ensure incidents are resolved within agreed service levels.
• Escalate complex issues to senior IT personnel or third-party vendors where appropriate.
• Deliver excellent customer service whilst maintaining regular communication with end users.

Hardware & Equipment Management

• Install, configure and maintain desktop PCs, laptops, tablets and mobile devices.
• Support printers, barcode scanners, label printers, handheld terminals and other manufacturing-related hardware.
• Perform equipment upgrades, repairs and preventative maintenance.
• Manage hardware inventory, asset tracking and equipment lifecycle processes.
• Prepare and deploy IT equipment for new starters and replacement users.

Manufacturing Systems Support

• Provide user support for ERP, MRP and manufacturing software systems.
• Assist production teams with workstation, terminal and shop floor technology issues.
• Support warehouse systems including scanning devices and inventory management equipment.
• Ensure production‑critical IT systems remain operational and minimise downtime.

Benefits/ other

• Profit Share Scheme – 3% of salary across a year (This is based on company profit and is therefore not guaranteed)
• Enhanced Salary Sacrifice Pension Scheme – After 3 months service, we pay 5% where an employee pays 3%.
• 24 days holiday (running Jan-Dec) + bank holidays, increasing with service. 3-4 days are to be used for the December shut down.
• Onsite parking.
• Voluntary private healthcare schemes
• Retail Discounts
• Gym discounts
• Car maintenance scheme
• Eye care policy (money off glasses)
• Two paid Volunteering Days per year
• Free Work wear will be provided.
• Cycle to work