Manufacturing Customer Services Administrator - Flexitime

Ernest Gordon Recruitment Limited; Exeter; On-site; GBP 23,000 - 29,000; Full time

Benefits offered by this job

24 days holiday

Flexitime

Benefits

Job summary

Ernest Gordon Recruitment Limited in Exeter is recruiting a Customer Services Administrator for a manufacturing client. You will handle inbound calls from retailers, process orders via multiple channels, issue invoices and pro-forma documents, and coordinate with the warehouse for timely product distribution.

The role requires excellent communication skills and strong MS Office knowledge, offering a salary around £26,000 with 24 days holiday, flexitime and benefits.

Qualifications

• Experience in customer services within a fast-paced environment.
• Excellent communication skills, both verbal and written.

Responsibilities

• Answer inbound calls from retailers regarding orders and general enquiries.
• Process customer orders received via fax, telephone or email.
• Issue customers with pro-forma/invoices, order acknowledgements, and general administration.
• Liaise with the Warehouse and distribution companies to ensure timely and accurate distribution of products.
• Calculate customer discounts and carriage costs in relation to customer orders.

Skills

Customer service

Technical experience

Order processing

Tools

Microsoft Office

Job description

Ernest Gordon Recruitment Limited in Exeter is recruiting a Customer Services Administrator for a manufacturing client. You will handle inbound calls from retailers, process orders via multiple channels, issue invoices and pro-forma documents, and coordinate with the warehouse for timely product distribution.

The role requires excellent communication skills and strong MS Office knowledge, offering a salary around £26,000 with 24 days holiday, flexitime and benefits.