Account & Business Development Manager

JAM Recruitment Ltd; Oldbury; On-site; GBP 50,000 - 55,000; Full time

Job summary

Pertemps Black Country Perms is seeking an office-based Account & Business Development Manager in Oldbury. The role focuses on building and maintaining robust customer relationships to drive satisfaction, retention, and revenue growth within the general industry client base.

You will collaborate with Sales, Operations, Quality, Project Management and Finance to resolve issues and identify opportunities to deliver solutions that meet customer and business needs.

Qualifications

• Proven experience in Account Management, Sales, or Client Relations in manufacturing.
• Strong commercial awareness and business acumen.
• Excellent negotiation and problem-solving abilities.
• Ability to think creatively and deliver customer solutions.
• Customer-focused with a commitment to service.
• Strong organizational skills to manage multiple accounts.

Responsibilities

• Develop and maintain strong relationships with existing customers.
• Act as the primary point of contact for general industry customers.
• Coordinate with Sales, Operations, Quality, Project Management and Finance to resolve issues.
• Identify opportunities for upselling and cross-selling to grow accounts.
• Conduct regular account reviews and manage customer expectations.
• Deliver manufacturing and commercial solutions aligned with customer needs.
• Travel to visit customers and attend industry events.
• Own car required for travel as needed.

Skills

Account management

Sales

Customer service

Client relationships

Negotiation

Strategic thinking

Communication

Team collaboration

Tools

MS Office

Job description

The Account & Business Development Manager position in Oldbury offers a full-time, office-based remit with a salary between £50,000 and £55,000 per annum. Working for a well-established manufacturing client via Pertemps Black Country Perms, the post holder will serve as the principal contact for general industry customers. Responsibilities include cultivating robust client relationships to secure satisfaction, retention, and revenue expansion, while understanding specific requirements to deliver suitable solutions. Collaboration with Sales, Operations, Quality, Project Management, and Finance divisions is essential for resolving issues and pinpointing account growth via upselling and cross-selling. Candidates should possess strong interpersonal abilities, strategic thinking, and a background in account management. Our well-established manufacturing client are looking for an office-based Account Manager responsible for developing and maintaining strong customer relationships to drive customer satisfaction, retention, and revenue growth. Acting as the primary point of contact for general industry customers, the role focuses on having a deep understanding of customer requirements and delivering solutions that meet both customer and business needs. You will be working closely with Sales, Operations, Quality, Project Management and Finance teams, to coordinate effective solutions, resolve customer issues, and identify opportunities to grow existing accounts through upselling and cross-selling activities.

Build and maintain strong relationships with existing customers Develop a thorough understanding of customer businesses, needs, and objectives Serve as the primary point of contact for multiple general industry customer accounts and manage effectively Grow existing accounts through cross-selling and upselling Conduct regular customer reviews meetings Manage customer expectations and ensure high levels of satisfaction Resolve commercial issues and support long-term customer retention Identify and develop new business opportunities with existing customer base Drive account growth whist maintaining customer retention Develop a deep understanding of customers projects and specific requirements Work with customers to deliver manufacturing and commercial solutions that add value and strengthen working partnerships and deliver profit Monitor customer trends and identify improvement opportunities Prepare pricing proposals and quotations for new and existing customers Acting with self-direction by using internal systems, historical data and working collaboratively with internal teams to issue commercial proposals Negotiate pricing, contracts, and commercial agreements. Conduct market research to understand industry trends and competitor activity. Fully understand customer requirements and demand to accurately forecast sales figures. Identify new markets and sales opportunities Coordinate closely with internal departments, including, Operations, Quality, Project Management to ensure customer requirements can be delivered profitably Take ownership of customer queries and challenges efficiently and professionally, ensuring successful resolution. Think creatively and provide practical solutions that meet customer and business needs. Working autonomously to problem solve Support project launches and new product introductions

Key Skills

Proven experience in Account Management, Sales, Customer Service, or Client Relationship Management within the manufacturing sector.

Strong commercial awareness and business acumen.

Excellent negotiation, influencing, and problem-solving abilities.

Ability to think creatively and develop effective customer solutions.

Customer-focused mindset with a commitment to delivering exceptional service.

Strong organisational skills with the ability to manage multiple accounts and priorities simultaneously.

Proficient in MS Office.

This is predominantly an office-based role although as the role progresses there may be the opportunity for hybrid working.

There is genuine progression within the company for the successful candidate.

Travel will be required to visit customers and attend industry events.

Own car essential