Manual Billing Administrator

Rentokil Initial Group; Dudley; Hybrid; GBP 24,000; Full time

Job summary

A leading business services company is seeking a Billing Administrator to join their Dudley office. This role involves accurately creating customer bills, reconciling invoices, and providing excellent customer service. Candidates should have prior experience in billing and strong Excel skills. The offer includes a competitive salary of £23,992 per annum, hybrid working options, and various benefits like a relocation package and performance-linked bonuses. Join a dynamic team committed to developing talent and providing exceptional service.

Benefits

Competitive Salary

Bonus and commission schemes

Private Healthcare scheme

Company pension scheme

Employee Assistance Programme

Long service recognition

Refer a Friend bonus

Qualifications

• Previous experience working in a billing environment.
• Experience in using Microsoft Excel formulas.
• Good interpersonal and teamwork skills.
• Knowledge of billing governance.
• Professional attitude and ability to motivate self.
• Financial accounting knowledge.

Responsibilities

• Ensure customer bills are created accurately to requirements.
• Collate service information to produce invoices.
• Reconcile billed items to finance systems.
• Upload invoices to customer portals.
• Document billing processes and maintain information library.
• Handle customer queries related to invoices.

Skills

Customer service

Microsoft Excel

Interpersonal skills

Teamwork

Financial accounting knowledge

Job description

Rentokil Initial Billing Administrator

Join Our Team and Make a Difference!

We are currently seeking a Billing Administrator to join our dedicated team at the Dudley office. If you have experience working in a finance environment and enjoy providing excellent customer service, this could be the perfect opportunity for you!

Why Join Rentokil Initial?

• Competitive Salary Package: Start with a basic salary of £23,992 per annum.
• Benefits: Discount scheme, bonus and career opportunities
• Relocation Package: Moving from more than 2 hours away? We may offer up to £5,000 to help you settle in.
• Work-Life Balance: Full-time, permanent role, Monday to Friday (37.5 hours a week, 1 hour lunch) Hybrid with 2 days per week in the local office
• Industry-Leading Training: Receive top-notch training to support our customers' needs.

The Role

As an Administrator, you will be responsible for ensuring that customer bills are created accurately to agreed customer requirements and timetable.

Key Responsibilities:

• Collation of service information required to produce customer invoices
• Reconciliation of billed items to manual bills created in finance and billing systems
• Creation of manual consolidated customer invoicing
• Uploading invoices to customer portals
• Documenting billing processes per customer and maintenance of a billing information library
• Dealing with customer and business queries relating to invoices produced
• Posting invoices and credits to finance systems
• Maintenance of detailed billing schedules
• Liaison with service technicians to collate billing information
• Highlight and elevate process gaps and suggest solutions
• Manage daily workloads in relation to the SLA’s in place
• Maintain a high level of accuracy whilst meeting strict deadlines
• Develop good relationships with all business and external stakeholders.
• Works with the business front line to improve the quality of information
• Is supportive and/or positive of colleagues accountable for delivering against own role description and team deliverables
• Participates in daily meetings and shares ideas and issues
• Uses experience to solve current problems

Requirements:

• Previous experience working in a billing environment
• Experience of using Microsoft Excel formulas
• Good interpersonal and teamwork skills
• Knowledge of billing governance
• Be able to motivate self
• Be professional and positive
• Financial accounting knowledge

Benefits:

• Additional opportunities to earn more with regular bonus and commission schemes.
• Salary grading system - linked to performance for those keen to develop their career within our business.
• Opportunity to contribute to a Private Healthcare scheme.
• Enrolment in our company pension scheme.
• Exciting discounts and cashback offers from over 3,000 retailers with RI Rewards.
• Leads Commission scheme available - although this isn’t a sales job, we appreciate and reward you for passing on sales leads.
• Employee Assistance Programme (EAP) - free to access and available 24/7 to you, your family, and friends.
• Long service recognition - includes an extra five days of annual leave entitlement after five years of service.
• Refer a Friend - earn up to £1,000 for referring someone to work for Rentokil Initial.

A Company Putting “People First”

Rentokil Initial (FTSE100) is one of the largest business services companies in the world, operating in over 90 countries and providing services that protect people and enhance lives. Rentokil is the world’s leading commercial pest control services provider, Initial is the world’s leading commercial hygiene services provider, and Ambius is the world’s leading provider of plants and scenting.

As a business, we focus on the Right People, doing the Right Things, and in the Right Way. We invest a lot of time and money in training and developing all our colleagues to be the best they can be, and we are always looking for talented and driven people to join our Rentokil Initial Family.

Rentokil Initial are an equal opportunities employer and are committed to creating a diverse working environment. To find out how we process your data view our careers privacy policy here.