Mandarin-Speaking IoT & Smart Security Tech Support Engineer

Shanghai Bsf Human Resources Co., Ltd; England; Presencial; GBP 45.000 - 65.000; Jornada completa

Descripción de la vacante

Shanghai Bsf Human Resources Co., Ltd is seeking a Technical Support Engineer to design customized IoT and security solution proposals and deliver compelling product demonstrations for customer projects.

You will prepare professional technical documentation, support pre-sales activities, and coordinate with global product teams in English and Chinese, enabling effective collaboration with local sales teams and ensuring project closures.

Formación

• Bachelor's degree or above in Computer Science, Electronics, or STEM fields.
• Experience in testing or technical support roles is a plus.
• Excellent communication, analytical, and summarization skills.
• Strong teamwork and cross-functional collaboration.
• Fluency in English and Chinese for global coordination.

Responsabilidades

• Identify business pain points and tailor technical solutions and quotations based on the product portfolio.
• Deliver product presentations, demos, and on-site POC testing for customers.
• Prepare project proposals, whitepapers, tender documents, and configuration guides.
• Support full project sales cycles and address technical concerns to remove adoption barriers.
• Document customer requirements and case studies to improve pre-sales templates and demo materials.

Conocimientos

Communication

Analytical skills

Summarization

Teamwork

Bilingual EN-CN

Educación

Bachelor's degree or above in STEM

Descripción del empleo

Shanghai Bsf Human Resources Co., Ltd is seeking a Technical Support Engineer to design customized IoT and security solution proposals and deliver compelling product demonstrations for customer projects.

You will prepare professional technical documentation, support pre-sales activities, and coordinate with global product teams in English and Chinese, enabling effective collaboration with local sales teams and ensuring project closures.