IoT & Smart Security Tech Support Engineer (Bilingual)

Shanghai BSF Human Resources Co., Ltd; Manchester; Sur place; GBP 36 000 - 52 000; Plein temps

Avantages offerts par ce poste

Competitive salary

Professional development

Global exposure

Résumé du poste

Technical Support Engineer role based in the UK, focused on IoT security and seamless hardware–software integration. You will engage customers, tailor technical solutions, and deliver compelling product demonstrations for high-profile projects.

Fluency in English and Mandarin is required to liaise with global R&D, craft professional documentation, and support pre-sales and project activities across regional teams.

Qualifications

• Bachelor's degree in CS, Electronics, Communications or STEM.
• Experience in testing or technical support is a plus.
• Strong communication, summarization and teamwork skills; bilingual English/Chinese.

Responsabilités

• Identify customer requirements and tailor technical solutions and quotations.
• Deliver product demos and on-site POC testing for customers.
• Prepare proposals, whitepapers, tender documents, and configuration guides.
• Support full pre-sales and project cycles, addressing technical concerns.
• Document case studies to optimize pre-sales materials.

Connaissances

Communication

Analytical skills

Summarization

Bilingual English/Chinese

Formation

Bachelor's degree in CS/Engineering

Description du poste

Technical Support Engineer role based in the UK, focused on IoT security and seamless hardware–software integration. You will engage customers, tailor technical solutions, and deliver compelling product demonstrations for high-profile projects.

Fluency in English and Mandarin is required to liaise with global R&D, craft professional documentation, and support pre-sales and project activities across regional teams.