Technical Support Engineer – Uk (Iot & Smart Security | Mandarin Speaking)

Shanghai Bsf Human Resources Co., Ltd; England; On-site; GBP 45,000 - 65,000; Full time

Job summary

Shanghai Bsf Human Resources Co., Ltd is seeking a Technical Support Engineer to design customized IoT and security solution proposals and deliver compelling product demonstrations for customer projects.

You will prepare professional technical documentation, support pre-sales activities, and coordinate with global product teams in English and Chinese, enabling effective collaboration with local sales teams and ensuring project closures.

Qualifications

• Bachelor's degree or above in Computer Science, Electronics, or STEM fields.
• Experience in testing or technical support roles is a plus.
• Excellent communication, analytical, and summarization skills.
• Strong teamwork and cross-functional collaboration.
• Fluency in English and Chinese for global coordination.

Responsibilities

• Identify business pain points and tailor technical solutions and quotations based on the product portfolio.
• Deliver product presentations, demos, and on-site POC testing for customers.
• Prepare project proposals, whitepapers, tender documents, and configuration guides.
• Support full project sales cycles and address technical concerns to remove adoption barriers.
• Document customer requirements and case studies to improve pre-sales templates and demo materials.

Skills

Communication

Analytical skills

Summarization

Teamwork

Bilingual EN-CN

Education

Bachelor's degree or above in STEM

Job description

Job brief

Our client continuously innovates smart intercom and access-control solutions, with hardware-software integration as one of its core strengths. High-standard technical support is viewed as a key differentiator to win customer trust. To empower local sales teams and deliver reliable pre-sales support for customer projects, our client is recruiting a Technical Support Engineer. You will design customized solutions, run product demonstrations, and produce professional technical documentation for IoT and security-related projects.

Responsibilities

• Engage deeply with customers to identify business pain points and core project requirements; develop tailored technical solutions and quotations based on the product portfolio, respond to technical tender inquiries, and drive project closure.
• Deliver product presentations, technical demos, and on-site POC testing for customers, effectively articulating product features and solution value to build technical trust.
• Independently prepare project proposals, whitepapers, tender technical documents, and product configuration guides for both standardized and customized scenarios.
• Support full project sales cycles, proactively anticipating potential technical concerns from customers and providing professional technical justification to remove adoption barriers.
• Document customer requirements and real-world case studies to continuously optimize pre-sales solution templates and demo materials, empowering internal sales teams.

Requirements

• Bachelor's degree or above, majoring in Computer Science, Electronics, Communication, or other STEM disciplines preferred.
• Prior experience in testing or technical support roles is a plus.
• Excellent communication, analytical, and summarization skills, along with a strong team-collaboration mindset.
• Bilingual capability with professional fluency in English and Chinese to handle technical coordination with global product teams.