Technical Support Engineer – UK

Shanghai BSF Human Resources Co., Ltd; Greater London; On-site; GBP 32,000 - 52,000; Full time

Job summary

Shanghai BSF Human Resources Co., Ltd's client is seeking a Technical Support Engineer to empower pre-sales and post-sales activities for IoT and security projects. You will design tailored technical solutions, run product demonstrations, and prepare professional documentation.

You will engage with customers to identify requirements, deliver demos and POCs, and support tender and proposal activities while coordinating with global product teams in English and Chinese.

Qualifications

• Bachelor's degree or above, majoring in Computer Science, Electronics, Communication, or other STEM disciplines preferred.
• Prior experience in testing or technical support roles is a plus.
• Excellent communication, analytical, and summarization skills, along with a strong team-collaboration mindset.
• Bilingual capability with professional fluency in English and Chinese to handle technical coordination with global product teams.

Responsibilities

• Engage deeply with customers to identify business pain points and core project requirements; develop tailored technical solutions and quotations based on the product portfolio, respond to technical tender inquiries, and drive project closure.
• Deliver product presentations, technical demos, and on-site POC testing for customers, effectively articulating product features and solution value to build technical trust.
• Independently prepare project proposals, whitepapers, tender technical documents, and product configuration guides for both standardized and customized scenarios.
• Support full project sales cycles, proactively anticipating potential technical concerns from customers and providing professional technical justification to remove adoption barriers.
• Document customer requirements and real-world case studies to continuously optimize pre-sales solution templates and demo materials, empowering internal sales teams.

Skills

Technical communication

Analytical thinking

Summarization skills

Team collaboration

Bilingual English/Chinese

Education

Bachelor's degree or above in STEM

Job description

Job brief

Our client continuously innovates smart intercom and access-control solutions, with hardware-software integration as one of its core strengths. High-standard technical support is viewed as a key differentiator to win customer trust. To empower local sales teams and deliver reliable pre-sales support for customer projects, our client is recruiting a Technical Support Engineer. You will design customized solutions, run product demonstrations, and produce professional technical documentation for IoT and security-related projects.

Responsibilities

• Engage deeply with customers to identify business pain points and core project requirements; develop tailored technical solutions and quotations based on the product portfolio, respond to technical tender inquiries, and drive project closure.
• Deliver product presentations, technical demos, and on-site POC testing for customers, effectively articulating product features and solution value to build technical trust.
• Independently prepare project proposals, whitepapers, tender technical documents, and product configuration guides for both standardized and customized scenarios.
• Support full project sales cycles, proactively anticipating potential technical concerns from customers and providing professional technical justification to remove adoption barriers.
• Document customer requirements and real-world case studies to continuously optimize pre-sales solution templates and demo materials, empowering internal sales teams.

Requirements

• Bachelor's degree or above, majoring in Computer Science, Electronics, Communication, or other STEM disciplines preferred.
• Prior experience in testing or technical support roles is a plus.
• Excellent communication, analytical, and summarization skills, along with a strong team-collaboration mindset.
• Bilingual capability with professional fluency in English and Chinese to handle technical coordination with global product teams.