Technical Support Engineer – (IoT & Smart Security | Mandarin Speaking)

Shanghai BSF Human Resources Co., Ltd; Manchester; On-site; GBP 36,000 - 52,000; Full time

Benefits offered by this job

Competitive salary

Professional development

Global exposure

Job summary

Technical Support Engineer role based in the UK, focused on IoT security and seamless hardware–software integration. You will engage customers, tailor technical solutions, and deliver compelling product demonstrations for high-profile projects.

Fluency in English and Mandarin is required to liaise with global R&D, craft professional documentation, and support pre-sales and project activities across regional teams.

Qualifications

• Bachelor's degree in CS, Electronics, Communications or STEM.
• Experience in testing or technical support is a plus.
• Strong communication, summarization and teamwork skills; bilingual English/Chinese.

Responsibilities

• Identify customer requirements and tailor technical solutions and quotations.
• Deliver product demos and on-site POC testing for customers.
• Prepare proposals, whitepapers, tender documents, and configuration guides.
• Support full pre-sales and project cycles, addressing technical concerns.
• Document case studies to optimize pre-sales materials.

Skills

Communication

Analytical skills

Summarization

Bilingual English/Chinese

Education

Bachelor's degree in CS/Engineering

Job description

Job brief

Are you a tech-savvy engineer who loves solving complex problems and working with cutting-edge IoT technology?
Our client is a global innovator in smart physical security and IoT solutions, where seamless hardware-software integration is a core competitive advantage. They believe that high-standard technical support is a key differentiator in winning customer trust.
To empower local sales teams and deliver reliable pre-sales and project support, they are recruiting a dedicated Technical Support Engineer based in the UK. In this role, you will design customized solutions, conduct compelling product demonstrations, and author professional technical documentation for high-profile B2B security projects. As a vital bridge between the local market and the global R&D center, fluency in both English and Mandarin is required.

What's in it for You?

• Competitive salary and benefits package.
• Hands-on experience with next-generation smart building and IoT technologies.
• Continuous professional development and cross-cultural career growth opportunities.
  

Responsibilities

• Engage deeply with customers to identify business pain points and core project requirements; develop tailored technical solutions and quotations based on the product portfolio, respond to technical tender inquiries, and drive project closure.
• Deliver product presentations, technical demos, and on-site POC testing for customers, effectively articulating product features and solution value to build technical trust.
• Independently prepare project proposals, whitepapers, tender technical documents, and product configuration guides for both standardized and customized scenarios.
• Support full project sales cycles, proactively anticipating potential technical concerns from customers and providing professional technical justification to remove adoption barriers.
• Document customer requirements and real-world case studies to continuously optimize pre-sales solution templates and demo materials, empowering internal sales teams.

Requirements

• Bachelor's degree or above, majoring in Computer Science, Electronics, Communication, or other STEM disciplines preferred.
• Prior experience in testing or technical support roles is a plus.
• Excellent communication, analytical, and summarization skills, along with a strong team-collaboration mindset.
• Bilingual capability with professional fluency in English and Chinese to handle technical coordination with global product teams.