Mandarin-Speaking Client Services Coordinator (Hybrid)

ahkgroup; Liverpool; Hybrid; GBP 21,000 - 30,000; Full time

Benefits offered by this job

Pension

Life assurance

Employee assistance program

Job summary

Alfred H Knight is seeking a Mandarin-speaking Client Services Coordinator to join our Liverpool team. You will liaise with our overseas offices, handle client inquiries, and deliver professional, accurate service to clients while meeting tight deadlines.

The role requires excellent time management, relationship-building skills, and the ability to understand technical and operational activities. Hybrid working with three days in the office and two days remote is offered.

Qualifications

• Excellent client liaison skills and ability to develop strong client relationships.
• Excellent interpersonal skills with the ability to communicate at all levels.
• A technical mindset to understand operational activities and risk areas.
• Strong focus on quality of service and attention to detail.
• Organised with the ability to meet deadlines and priorities.
• Proactive and able to work from own initiative.
• Able to meet KPIs and work as part of a team.
• Experience in Customer Service, Help-Desk, or Administration is advantageous.

Responsibilities

• Liaise with overseas offices to coordinate client activities.
• Provide excellent customer service by handling client inquiries efficiently.
• Communicate professionally and accurately with clients and colleagues.
• Prepare management information and reports using MS Office and Google Suite.
• Prioritise tasks, manage time, and work independently when needed.
• Support quality and process improvements within the operations team.

Skills

Mandarin

Client liaison

Time management

Communication

IT literacy

Education

GCSE English, Maths and Science

Degree in Business / Logistics (advantage)

Tools

Microsoft Office

Google Suite

Job description

Alfred H Knight is seeking a Mandarin-speaking Client Services Coordinator to join our Liverpool team. You will liaise with our overseas offices, handle client inquiries, and deliver professional, accurate service to clients while meeting tight deadlines.

The role requires excellent time management, relationship-building skills, and the ability to understand technical and operational activities. Hybrid working with three days in the office and two days remote is offered.