Hybrid Client Services Coordinator - Global Liaison

AHK Group Ltd; Liverpool; Hybrid; GBP 23,000 - 29,000; Full time

Benefits offered by this job

Pension

Life assurance

Employee assistance program

Hybrid working pattern

Job summary

Alfred H Knight in Liverpool is seeking a Client Services Coordinator to deliver exceptional client support across our international network. You will manage inquiries, coordinate with overseas offices, and ensure timely, accurate responses while building strong client relationships.

The role requires excellent organisation, time management, and IT proficiency with Microsoft Office and Google Suite. A hybrid work pattern offers 3 days in the office and 2 days from home.

Qualifications

• Excellent client liaison and relationship-building abilities.
• Strong written and verbal communication at all levels.
• Technical understanding of operations and risk areas.
• Commitment to high-quality service and accuracy.
• Excellent organisational skills with attention to detail.
• Ability to work under pressure and meet deadlines.
• Proactive, self-motivated; able to work independently.
• Proficiency with Microsoft Office and Google Suite.

Responsibilities

• Liaise with clients and coordinate with overseas offices.
• Handle client inquiries and provide timely, accurate responses.
• Maintain professional client communications verbally and in writing.
• Identify and solve service delivery issues; prioritise tasks.
• Prepare management information and reports using Office/Google tools.

Skills

Client liaison

Interpersonal skills

Technical mindset

Quality of service

Organisational skills

Time management

IT literate

KPI achievement

Team player

Customer Service experience

Education

GCSE English

GCSE Maths

GCSE Science

Degree in Business/Logistics (adv)

Tools

Microsoft Office

Google Suite

Job description

Alfred H Knight in Liverpool is seeking a Client Services Coordinator to deliver exceptional client support across our international network. You will manage inquiries, coordinate with overseas offices, and ensure timely, accurate responses while building strong client relationships.

The role requires excellent organisation, time management, and IT proficiency with Microsoft Office and Google Suite. A hybrid work pattern offers 3 days in the office and 2 days from home.