Client Services Coordinator

AHK Group Ltd; Knowsley; Hybrid; GBP 25,000 - 35,000; Full time

Benefits offered by this job

Pension

Life Assurance

Employee Assistance Program

Hybrid work model

Job summary

Alfred H Knight seeks a Client Services Coordinator in Liverpool, UK. You’ll liaise with overseas offices, handle client inquiries and communicate professionally to deliver accurate, efficient support.

The role requires excellent time management, strong relationship-building and a proactive, independent approach. A technical understanding and IT literacy with MS Office/Google Suite are essential. Hybrid working: 3 days in office, 2 days home-based.

Qualifications

• Excellent client liaison skills with a professional image.
• Strong interpersonal and written/verbal communication abilities.
• Technical mindset to understand operational activities and risks.
• Understanding of service quality and drivers of good service.
• Excellent organisation with attention to detail and accuracy.
• Ability to work under pressure and meet deadlines.
• Proactive, independent initiative and prioritisation.
• IT literate with MS Office and Google Suite; able to prepare reports.
• Able to meet key performance indicators.
• Team player with respect for colleagues.
• Experience in Customer Service, Help-Desk or Administration is advantageous.

Responsibilities

• Liaise with overseas offices and provide excellent client service.
• Handle client inquiries and communicate professionally, accurately and efficiently.
• Demonstrate strong time management and prioritisation to meet deadlines.
• Identify and solve problems; understand operational activities.
• Prepare management information and reports as needed.

Skills

Client liaison

Interpersonal skills

Technical mindset

Quality of service

Attention to detail

Time management

Proactive approach

IT literacy

Meet KPIs

Team player

Customer service

Education

GCSE English, Maths, Science (A-C)

Degree in Business / Non-Biological Science / Logistics & Supply Chain (advantageous)

Tools

Microsoft Office

Google Suite

Job description

WHAT IS ON OFFER

Alfred H Knight is looking for a Client Services Coordinator to join our team based in Liverpool, UK. You will be responsible for providing excellent customer service to our clients by liaising with our overseas offices, both verbally and electronically.

Within the operations team, you will handle all client inquiries and communicate with clients professionally, accurately, and efficiently. To be successful, you must have excellent time management skills, client relationship-building capability and the willingness and ability to understand technical and operational activities. The ability to identify and solve problems is vital, you must also be able to work independently and prioritise tasks.

ABOUT US

Alfred H Knight is a totally independent, family owned business spanning five generations. A global network of strategically placed offices and laboratories enable global trade by providing independent inspection, analysis and consultancy services to the metals and minerals and solid fuels industries.

We have honed & carefully crafted our reputation. Delivering knowledge and professionalism in all aspects of weighing, sampling and analysis. We thrive by continuing to re-invest in our facilities, technology and people. Click here to find out more about AHK.

DO YOU HAVE WHAT IT TAKES?

To be successful at Alfred H Knight you will need to display the following:

REQUIRED KNOWLEDGE AND WORK EXPERIENCE

• Excellent Client liaison skills, presenting a professional image and able to develop strong Client relationships.
• Excellent interpersonal skills with the ability to communicate (verbally and in writing) and liaise professionally at all levels within and outside of the Company.
• A technical mindset that allows for a clear understanding of operational activities, areas of risk and how to navigate them.
• A good understanding of quality of service and appreciation of factors involved in delivering a quality service.
• Excellent organisation with great attention to detail and accuracy.
• Ability to work under pressure and meet tight deadlines.
• A proactive approach working from own initiative.
• IT Literate: Competent with Microsoft Office and Google Suite packages and confident in preparing management information and reports.
• Ability to meet key performance indicators.
• A team player who shows dignity and due respect for colleagues.
• Experience in Customer Service, Technical Help-Desk or Administration is advantageous.

Required Qualifications

• Minimum: GCSE grade A-C or equivalent in English Language, Maths, and Science.
• Advantageous: A degree or equivalent in Business, A Non-Biological Science, Logistics and Supply Chain Management, or a similar field.

Hours of work - Monday - Friday 08:30 - 17:00

Hybrid working system - 3 days office working -2 days home based.

BENEFITS

We are offering an excellent opportunity with a salary and benefits package to match including pension, life assurance, and an employee assistance program.

If you are invited to interview, please let us know if there are any reasonable adjustments we can make to the recruitment process that will enable you to perform to the best of your ability.

Alfred H Knight is committed to creating a diverse & inclusive environment and hence welcomes applications from all sections of the community.

Please note that shortlisted candidates will be invited to an assessment day in September (exact date TBC).