Mandarin-Speaking Client Support Specialist (Remote)

Multibank Group; United Kingdom; Hybrid; GBP 30,000 - 45,000; Full time

Benefits offered by this job

Competitive salary plus performance-based incentives

Opportunities for career progression

International work environment

Job summary

Multibank Group is looking for a Customer Support Specialist (Mandarin Speaker) to provide professional support to clients during UK coverage hours, primarily for Chinese-speaking clients. The role demands strong communication skills and experience in customer support.

As part of a globally recognized financial institution, you will assist clients with various inquiries, ensure high-quality service during evening shifts, and navigate them through account setups and platform usage.

This position offers competitive remuneration and opportunities for career growth within a dynamic international setting.

Qualifications

• Fluency in Mandarin and English required for communication.
• Experience in customer support in financial services is preferred.
• Must be comfortable assisting clients via live chat, email, and phone.

Responsibilities

• Respond to client queries across live chat, email, and phone.
• Provide support to clients during UK and Canada coverage hours.
• Assist clients with account processes including opening and verification.

Skills

Fluency in Mandarin and English

Strong written and verbal communication skills

Client-first attitude

Ability to remain calm under pressure

Tools

MT4

MT5

CRM systems

Ticketing platforms

Job description

Multibank Group is looking for a Customer Support Specialist (Mandarin Speaker) to provide professional support to clients during UK coverage hours, primarily for Chinese-speaking clients. The role demands strong communication skills and experience in customer support.

As part of a globally recognized financial institution, you will assist clients with various inquiries, ensure high-quality service during evening shifts, and navigate them through account setups and platform usage.

This position offers competitive remuneration and opportunities for career growth within a dynamic international setting.