Client Services Coordinator - Hybrid UK

ahkgroup; Liverpool; Hybrid; GBP 21,000 - 28,000; Full time

Benefits offered by this job

Pension

Life assurance

Employee assistance program

Job summary

Alfred H Knight is seeking a Client Services Coordinator to join the Liverpool team. You will liaise with overseas offices to deliver excellent client service and manage inquiries with professionalism and accuracy.

The role requires strong time management, a proactive approach, and the ability to understand technical and operational activities. Hybrid working is available, with 3 days in the office and 2 days at home.

Qualifications

• Excellent client liaison and professional presentation.
• Strong written and verbal communication across all levels.
• Ability to understand operational activities and assess risks.

Responsibilities

• Liaise with overseas offices to handle client inquiries.
• Provide excellent customer service and timely responses to clients.
• Identify problems and provide clear solutions while working independently.
• Maintain accurate records and management information.
• Prioritise tasks and manage time effectively in a hybrid workload.

Skills

Client liaison

Interpersonal skills

Technical mindset

Quality of service

Organisation

Time management

Proactive attitude

IT literacy

KPI awareness

Team player

Customer service experience

Education

GCSE English/Math/Science

Business/Logistics degree (advantageous)

Tools

Microsoft Office

Google Workspace

Job description

Alfred H Knight is seeking a Client Services Coordinator to join the Liverpool team. You will liaise with overseas offices to deliver excellent client service and manage inquiries with professionalism and accuracy.

The role requires strong time management, a proactive approach, and the ability to understand technical and operational activities. Hybrid working is available, with 3 days in the office and 2 days at home.