Client Services & Operations Coordinator – Hybrid

AHK Group Ltd; Knowsley; Hybrid; GBP 25,000 - 35,000; Full time

Benefits offered by this job

Pension

Life Assurance

Employee Assistance Program

Hybrid work model

Job summary

Alfred H Knight seeks a Client Services Coordinator in Liverpool, UK. You’ll liaise with overseas offices, handle client inquiries and communicate professionally to deliver accurate, efficient support.

The role requires excellent time management, strong relationship-building and a proactive, independent approach. A technical understanding and IT literacy with MS Office/Google Suite are essential. Hybrid working: 3 days in office, 2 days home-based.

Qualifications

• Excellent client liaison skills with a professional image.
• Strong interpersonal and written/verbal communication abilities.
• Technical mindset to understand operational activities and risks.
• Understanding of service quality and drivers of good service.
• Excellent organisation with attention to detail and accuracy.
• Ability to work under pressure and meet deadlines.
• Proactive, independent initiative and prioritisation.
• IT literate with MS Office and Google Suite; able to prepare reports.
• Able to meet key performance indicators.
• Team player with respect for colleagues.
• Experience in Customer Service, Help-Desk or Administration is advantageous.

Responsibilities

• Liaise with overseas offices and provide excellent client service.
• Handle client inquiries and communicate professionally, accurately and efficiently.
• Demonstrate strong time management and prioritisation to meet deadlines.
• Identify and solve problems; understand operational activities.
• Prepare management information and reports as needed.

Skills

Client liaison

Interpersonal skills

Technical mindset

Quality of service

Attention to detail

Time management

Proactive approach

IT literacy

Meet KPIs

Team player

Customer service

Education

GCSE English, Maths, Science (A-C)

Degree in Business / Non-Biological Science / Logistics & Supply Chain (advantageous)

Tools

Microsoft Office

Google Suite

Job description

Alfred H Knight seeks a Client Services Coordinator in Liverpool, UK. You’ll liaise with overseas offices, handle client inquiries and communicate professionally to deliver accurate, efficient support.

The role requires excellent time management, strong relationship-building and a proactive, independent approach. A technical understanding and IT literacy with MS Office/Google Suite are essential. Hybrid working: 3 days in office, 2 days home-based.