Client Services Coordinator

AHK Group Ltd; Liverpool; Hybrid; GBP 23,000 - 29,000; Full time

Benefits offered by this job

Pension

Life assurance

Employee assistance program

Hybrid working pattern

Job summary

Alfred H Knight in Liverpool is seeking a Client Services Coordinator to deliver exceptional client support across our international network. You will manage inquiries, coordinate with overseas offices, and ensure timely, accurate responses while building strong client relationships.

The role requires excellent organisation, time management, and IT proficiency with Microsoft Office and Google Suite. A hybrid work pattern offers 3 days in the office and 2 days from home.

Qualifications

• Excellent client liaison and relationship-building abilities.
• Strong written and verbal communication at all levels.
• Technical understanding of operations and risk areas.
• Commitment to high-quality service and accuracy.
• Excellent organisational skills with attention to detail.
• Ability to work under pressure and meet deadlines.
• Proactive, self-motivated; able to work independently.
• Proficiency with Microsoft Office and Google Suite.

Responsibilities

• Liaise with clients and coordinate with overseas offices.
• Handle client inquiries and provide timely, accurate responses.
• Maintain professional client communications verbally and in writing.
• Identify and solve service delivery issues; prioritise tasks.
• Prepare management information and reports using Office/Google tools.

Skills

Client liaison

Interpersonal skills

Technical mindset

Quality of service

Organisational skills

Time management

IT literate

KPI achievement

Team player

Customer Service experience

Education

GCSE English

GCSE Maths

GCSE Science

Degree in Business/Logistics (adv)

Tools

Microsoft Office

Google Suite

Job description

WHAT IS ON OFFER

Alfred H Knight is looking for a Client Services Coordinator to join our team based in Liverpool, UK. You will be responsible for providing excellent customer service to our clients by liaising with our overseas offices, both verbally and electronically.

Within the operations team, you will handle all client inquiries and communicate with clients professionally, accurately, and efficiently. To be successful, you must have excellent time management skills, client relationship-building capability and the willingness and ability to understand technical and operational activities. The ability to identify and solve problems is vital, you must also be able to work independently and prioritise tasks.

ABOUT US

Alfred H Knight is a totally independent, family owned business spanning five generations. A global network of strategically placed offices and laboratories enable global trade by providing independent inspection, analysis and consultancy services to the metals and minerals and solid fuels industries.

We have honed & carefully crafted our reputation. Delivering knowledge and professionalism in all aspects of weighing, sampling and analysis. We thrive by continuing to re-invest in our facilities, technology and people.

DO YOU HAVE WHAT IT TAKES?

To be successful at Alfred H Knight you will need to display the following:

REQUIRED KNOWLEDGE AND WORK EXPERIENCE

Essential

• Excellent Client liaison skills, presenting a professional image and able to develop strong Client relationships.


• Excellent interpersonal skills with the ability to communicate (verbally and in writing) and liaise professionally at all levels within and outside of the Company.


• A technical mindset that allows for a clear understanding of operational activities, areas of risk and how to navigate them.


• A good understanding of quality of service and appreciation of factors involved in delivering a quality service.


• Excellent organisation with great attention to detail and accuracy.


• Ability to work under pressure and meet tight deadlines.


• A proactive approach working from own initiative.


• IT Literate: Competent with Microsoft Office and Google Suite packages and confident in preparing management information and reports.


• Ability to meet key performance indicators.


• A team player who shows dignity and due respect for colleagues.


• Experience in Customer Service, Technical Help-Desk or Administration is advantageous.

Required Qualifications

• Minimum: GCSE grade A-C or equivalent in English Language, Maths, and Science.


• Advantageous: A degree or equivalent in Business, A Non-Biological Science, Logistics and Supply Chain Management, or a similar field.

Hours of work - Monday - Friday 08:30 - 17:00

Hybrid working system - 3 days office working -2 days home based.

BENEFITS

We are offering an excellent opportunity with a salary and benefits package to match including pension, life assurance, and an employee assistance program.

If you are invited to interview, please let us know if there are any reasonable adjustments we can make to the recruitment process that will enable you to perform to the best of your ability.

Alfred H Knight is committed to creating a diverse & inclusive environment and hence welcomes applications from all sections of the community.

Please note that shortlisted candidates will be invited to an assessment day in September (exact date TBC).