Manager Night Auditor

AccorHotel; England; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading hotel chain in the United Kingdom is seeking a Night Manager to supervise night staff, manage guest services, and handle auditing tasks. The successful candidate will ensure adherence to hotel policies while providing excellent service. Strong leadership skills and experience with hotel systems are required. This full-time position offers a vital role in maintaining operations during the night shift.

Qualifications

• Strong knowledge of hotel PMS and POS systems.
• Detail-oriented with excellent organizational and math skills.
• Strong decision-making and problem-solving ability.

Responsibilities

• Supervise Night Staff and oversee security during night shifts.
• Handle late check-ins and guest inquiries.
• Conduct regular property walks for safety and cleanliness.
• Balance and audit all front office accounts.
• Prepare daily financial reports for management.
• Act as manager-on-duty during overnight hours.

Skills

Customer Service

Night Audit

Guest Services

Hospitality Experience

Facilities Management

Leadership

Math

Communication

Windows

Word Processing

Tools

PMS (Property Management System)

POS (Point of Sale) systems

Job description

Operational Duties

Supervise Night Staff
Oversee front desk agents security and other night-shift employees.
Ensure all team members follow hotel policies and provide excellent guest service.

Guest Services

Handle late check-ins check-outs room changes and guest inquiries.
Resolve guest complaints or emergencies in the absence of senior management.
Monitor guest satisfaction and ensure safety and comfort during overnight hours.

Property Oversight

Conduct regular property walks to ensure safety cleanliness and security.
Coordinate with maintenance or housekeeping for urgent issues.
Ensure all night procedures (lockouts wake-up calls etc.) are completed.

Auditing & Accounting Duties

Daily Reconciliation
Balance and audit all front office accounts against revenue reports.
Verify that room charges food & beverage sales and other revenues are posted accurately.

Financial Reports

Prepare and distribute daily reports (revenue occupancy cash etc.) to management.
Identify and correct discrepancies between systems (PMS POS etc.).

Cash Handling

Verify and balance cashier deposits and petty cash.
Post charges and payments ensuring all transactions are properly recorded.

System Closeout

Run end-of-day processes in the property management system (PMS).
Roll over the date and prepare the system for the next business day.

Administrative & Leadership Duties

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Policy Compliance
Ensure adherence to accounting standards security procedures and hotel policies.
Monitor night audit checklists and ensure completion of all required tasks.

Training & Communication

Train new night staff and provide feedback or coaching.
Communicate key information from the night shift to the morning management team.

Emergency Management

Act as the property’s manager-on-duty (MOD) during overnight hours.
Handle emergencies such as fire alarms medical issues or security incidents.

Skills & Qualities

Strong knowledge of hotel PMS and POS systems (e.g. Opera Maestro OnQ).
Detail-oriented with excellent organizational and math skills.
Strong decision-making and problem-solving ability.
Excellent communication and leadership skills.
Ability to work independently with minimal supervision.

Remote Work

No

Employment Type

Full-time

Key Skills

• Customer Service
• Hotel Experience
• Hospitality Experience
• Guest Relations Experience
• Math
• Windows
• Facilities Management
• Night Audit
• Front Desk
• Guest Services
• Phone Etiquette
• Word Processing

Experience

years

Vacancy

1