Manager, Business Operations

NTT; Greater London; Hybrid; GBP 70,000 - 90,000; Full time

Job summary

A global technology services firm is seeking a Manager, Business Operations in Greater London. You will oversee transformation initiatives within the Global Insurance sector, ensuring operational excellence and strategic execution. Ideal candidates will have 5–8 years of relevant experience, strong stakeholder management skills, and the ability to work directly with senior executives. This role offers a hybrid work environment and opportunities to make a substantial impact in a leading global organization.

Benefits

Opportunities for professional growth

Diverse and inclusive workplace

Qualifications

• 5–8+ years of experience in business operations or strategy, PMO, or chief-of-staff roles.
• Experience in managing transformation projects and/or post-merger integrations.
• Strong program and stakeholder management skills.

Responsibilities

• Establish day-to-day operational activities and manage operational budget.
• Lead the development of integrated processes and enhance operational efficiencies.
• Support the Global Insurance Leader in executing strategic priorities and operational excellence.

Skills

Business operations

Business consulting

Transformation project management

Stakeholder management

Presentation creation

Microsoft Office 365

Multilingual abilities

Education

MBA or master’s degree in business

Tools

Microsoft Excel

Microsoft PowerPoint

Microsoft Teams

Job description

Make an impact with NTT DATA

Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.

Your day at NTT DATA

Job Summary

The Manager, Business Operations is responsible for ensuring the development and implementation of the transformation initiatives for the Global Insurance Industry to meet the current and future needs of the organization whilst fostering a collaborative and innovative team culture focused on operational excellence.

Provide strategic, operational, and organizational support to the Global Insurance Leader. Drive end-to-end execution of strategic transformation initiatives, post-merger integration, operating cadences, and executive communications.

Focus Areas

• Strategic initiatives oversight (i.e. Post-merger integration and transformation support, etc.)
• Governance and cadence management
• Executive preparation (presentations, briefings, reporting)
• Cross-functional coordination and leadership support

The Business Operations Manager acts as a strategic partner and Chief of Staff-type resource to the Global Insurance executive leadership. This role provides operational discipline, drives strategic projects, supports post-merger integrations, manages governance rhythms with direct reports, and prepares executive-level communications and materials. The ideal candidate has strong business acumen, business consulting background, exceptional organizational skills, and experience coordinating cross-functional initiatives in a global, multicultural environment.

Role Purpose

• Support the Global Insurance Leader in executing strategic priorities and ensuring operational excellence
• Provide direction, structure, and follow-through to transformation initiatives, including post-merger integration
• Act as a trusted advisor and coordination hub between leadership, stakeholders, and global teams

Key Responsibilities

• Establishes and optimizes day-to-day operational activities, including revenue and sales growth, expense, cost and margin control and monthly, quarterly and annual financial goal management.
• Leads efforts to develop and improve through efficient and effective integrated processes, implementing common management processes/services to leverage organizational resources.
• Directs operations review of cost and service structures, productivity measures and delivery methods to achieve planned targets.
• Manages and oversees the day-to-day operations to meet budget and other financial goals.
• Supports with development and implementation of a system to track and report on the progress of strategic plan implementation.
• Ensures that all department heads are fully informed of the operational objectives of the business.
• Participates in the design and development of operational processes, policies and improvements related to these processes for each department in their domain.
• Manages and oversees the establishment of performance goals and allocates resources.
• Ensures that operational activities comply with organizational requirements for quality management, legal stipulations and general duty of care.
• Participates in acquisition and growth activities that support overall business objectives and plans.
• Advises the management team and/or department heads on key planning issues and make recommendations on important business decisions.
• Facilitates regular meetings with department heads to ensure that operational objectives are achieved.
• Implements all tactical human resource procedures, managing and leading team(s), setting goals and managing performance accordingly.

Academic Qualifications and Certifications

• MBA or master’s degree in business or related field (optional but valued)

Key Skills & Experience

• 5–8+ years of experience in business operations, strategy or business consulting, PMO, chief-of-staff roles, or strategic execution roles
• Experience managing transformation projects and/or post-merger integration
• Strong program and stakeholder management capabilities
• Excellent high-quality presentation creation skills (PowerPoint, storytelling, executive reporting)
• High proficiency in Microsoft Office 365 (Excel, PowerPoint, Teams)
• Experience in global organizations or distributed teams
• Experience working directly with C-level or senior executives
• Multilingual abilities are a plus
• Preferred: background in technology services or insurance

Personal Attributes

• Highly structured, organized, and reliable
• Willingness to impact
• Strong analytical and problem-solving mindset
• Ability to influence without authority and work across hierarchical boundaries
• Discreet with sensitive information
• Proactive, autonomous, and comfortable with ambiguity
• Strong communicator with excellent interpersonal skills

Workplace type

Hybrid Working

About NTT DATA

NTT DATA is a $30+ billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world’s leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. Our consulting and industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers and established and start‑up partners. NTT DATA is part of NTT Group, which invests over $3 billion each year in R&D.

Equal Opportunity Employer

NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.

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